Sr. Manager, Digital Product Solutions

About the role

A-dec strives to deliver a superior employment experience for each team member, fostering an environment that encourages and assists individuals in developing to their highest potential. The Sr Manager, Digital Product Solutions demonstrates a strategic mindset in creating the vision and roadmap to transform A-dec Technical Communications, Ordering Systems, and Digital Product Solutions into an organizational Center of Excellence (CoE). This role partners with Marketing and Digital Customer Experience leadership to develop a continuous improvement culture that drives performance to new levels.

Responsibilities

• Guides the Technical Communications team in designing and implementing transformational changes to technical communications processes and capabilities, focusing on digitally transforming content creation using industry-standard tools.
• Drives the strategy for A-dec+ and associated Digital Product Solutions for A-dec customers, focusing on the strategic roadmap of applications and mobile solutions.
• Oversees business model development and collaborates with the Director of Global Product Management to ensure synergy between physical and digital solutions.
• Leads the next generation of Ordering and Configuration systems in the A-dec environment.
• Drives improvement in efficiency and effectiveness with digital solutions, emphasizing employee development, quality, delivery performance, and productivity/cost metrics.
• Defines, manages, and communicates long- and short-term strategies for transitioning A-dec Product Development from manual-driven content creation to customer-focused digital content creation.
• Provides vision, direction, and leadership on content management systems, processes, and translations; advises and collaborates with impacted stakeholders on content management strategy.
• Leads the transformation of digital product solutions, developing partnerships, strategic vision for AI use, driving digital product growth and revenue, and reducing costs from manual processes.
• Creates, manages, and drives Key Performance Indicators to measure digital customer delight associated with digital products.
• Establishes a strategic vision and governance for the use of Generative Artificial Intelligence to expedite deliverables.
• Collaborates with the Director, Product Technology, Sr. Manager, Digital Customer Experience, Sr. Manager of Data, and Director, Information Technology on corporate initiatives overlapping technology and enterprise solutions.
• Ensures strategic requirements of worldwide employees, customers, dealers, and support staff are understood and incorporated into digital touchpoints, evaluated through business cases, customer validation, and prioritization.
• Strategically identifies professional services suppliers to create a flexible workforce enabling digital transformation alongside ongoing department activities.
• Fosters a strategic industry network to leverage best practices for AI, technical communications, ordering & configuration, and connectivity.
• Develops capability and talent assessments to drive transformations in digital product solutions with dynamic integration into digital delivery methods (website, mobile applications, etc.).

Qualifications

Education and Experience

• Bachelor’s degree in computer science, engineering, or other relevant discipline.
• 10+ years of experience managing teams in the development of digital experience areas; ability to create a vision and lead a team, including hiring, development, and performance management.
• 10+ years working in a fast-paced, high-volume digital team for a large corporation or agency; strong cross-functional partnership experience.
• 10+ years of experience working with industry-leading content management solutions; high-level experience disseminating such solutions across an organization.

Skills

• Significant background in digital properties, customer applications, connected products, and associated business models.
• Exceptional writing abilities, presentation skills, and a strong understanding of the digital space.
• Able to leverage analytics tools to synthesize insights from large datasets for informed digital experience content and design improvements.
• Demonstrated strong organizational skills with a history of anticipating issues and taking proactive action.
• Comfortable multitasking and delivering results under pressure and tight deadlines.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively both orally and in writing, work independently, collaborate with individuals at all levels, and thrive in a team environment.
• Working knowledge of UX methodologies to gather and refine customer requirements, evaluate draft/prototype solutions, and validate UX products.
• Experience with user testing, gathering customer requirements, and making recommendations on product usability; knowledge of general usability principles.

Preferred Qualifications

• 5+ years developing mobile and web applications; demonstrated ability to create associated roadmaps and execute a continuous cadence of value on these platforms for integrating technical communications content.
• 5+ years of relevant CPQO experience; demonstrated ability to create dynamic integration of platforms with technical communications.
• AI Generative background.
• Digital Customer Experience Certifications and/or experience.
• Website or Digital Delivery background.
• Experience with current project management methodologies and tools that effectively support many simultaneous projects.