Sr. Manager, Deal Desk

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Lead the team in structuring complex SaaS deals with various pricing models
• Guide sales teams on enterprise agreement structures and renewals
• Act as an escalation point for critical, time-sensitive deals
• Ensure compliance with revenue recognition standards alongside Finance
• Review and approve non-standard deals in line with company policies
• Support GTM initiatives by operationalizing new offerings
• Continuously improve Deal Desk processes and SLAs

Qualifications

• Bachelor's degree in Business, Finance, or equivalent experience
• 8+ years in Deal Desk, Sales Operations, or relevant fields
• 5+ years in a customer-centric, fast-paced environment
• 3+ years in a leadership role managing teams
• Deep understanding of SaaS or subscription business models
• Experience with CRM and CPQ systems like Salesforce
• Proven skills in pricing strategies and revenue recognition

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid time off
• Education reimbursement

Pay

$114,000 – $152,000 annually