Sr. Manager, Customer Solutions Management, Global Financial Services – Banking, Global Financial Services - CSM
or drop it. Probably include location and maybe job ID in a paragraph. We must not include boilerplate like EEO, accommodation, etc. Remove those. We must use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details from each section.
Let's extract:
Description paragraph: "We’re looking for a leader who gets fired up about building teams that turn bold customer visions into real, lasting impact. Someone who can earn the trust of C-suite executives across the world’s largest banks as they place big bets on cloud migrations, modernization and agentic AI to reinvent how they operate, while coaching and growing a team of trusted advisors who do the same. A people-first leader and savvy problem solver who loves untangling complex challenges, developing talent, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way. If you’re energized by big challenges, motivated by team and customer impact, and ready to shape the future of financial services — we would love to meet you."
Then: "Amazon Web Services (AWS) is seeking a Senior Manager, Customer Solutions Management to join our Global Financial Services (GFS) team and lead the Customer Solutions Management (CSM) function for our Banking segment. In this role, you will lead a team of Customer Solutions Managers responsible for guiding several of our largest global financial services customers along their multi-year journey — from cloud migration and application modernization to generative AI and agentic AI transformation. You will recruit, nurture, and drive a group of highly talented CSMs who are customer obsessed with outcomes, while owning the strategy, growth, and operational excellence of the segment."
That's part of description; could be under About the role? But we have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content.
We have description (overview) could go under About the role.
Key job responsibilities: we have bullet points under "Key job responsibilities" with three pillars: Value Realization, Enablement, Governance. Also bullet list under "A day in the life". Could combine responsibilities and day-in-life under Responsibilities? Or separate? The instruction: Use sections only when posting has real, specific content for it. We have both responsibilities and day-in-life; we could put them under Responsibilities (maybe combine). But we could also have two sections: Responsibilities and Day in the Life? Not a standard heading; but allowed headings are listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. So Responsibilities will contain the key job responsibilities and day-in-life details.
Requirements: maybe Basic Qualifications? Or Requirements could be basic qualifications. Qualifications could be preferred qualifications. Skills maybe not present; we could omit Skills if no specific skills list. Benefits we have. Pay we have. Schedule not present, omit.
Thus sections: About the role, Responsibilities, Requirements (Basic Qualifications), Qualifications (Preferred Qualifications), Benefits, Pay.
We need to include location and maybe job ID in a short paragraph before sections? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a
with location and Job ID.
Now we need to preserve all substantive information. Let's extract details.
About the role: combine the initial description paragraph and the AWS seeking paragraph.
Let's craft:
We’re looking for a leader who gets fired up about building teams that turn bold customer visions into real, lasting impact. Someone who can earn the trust of C-suite executives across the world’s largest banks as they place big bets on cloud migrations, modernization and agentic AI to reinvent how they operate, while coaching and growing a team of trusted advisors who do the same. A people-first leader and savvy problem solver who loves untangling complex challenges, developing talent, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way. If you’re energized by big challenges, motivated by team and customer impact, and ready to shape the future of financial services — we would love to meet you. Amazon Web Services (AWS) is seeking a Senior Manager, Customer Solutions Management to join our Global Financial Services (GFS) team and lead the Customer Solutions Management (CSM) function for our Banking segment. In this role, you will lead a team of Customer Solutions Managers responsible for guiding several of our largest global financial services customers along their multi-year journey — from cloud migration and application modernization to generative AI and agentic AI transformation. You will recruit, nurture, and drive a group of highly talented CSMs who are customer obsessed with outcomes, while owning the strategy, growth, and operational excellence of the segment.
Then Responsibilities: include Key job responsibilities bullet points and A day in the life bullet points.
Key job responsibilities bullet points: they have three pillars with emojis and descriptions. We need to preserve detail.
Let's list:
- Value Realization — Own a significant segment revenue and migration portfolio and set the strategy for how your team accelerates business outcomes across migration, modernization, and AI. Connect customers with the right AWS services — including generative AI and agentic AI capabilities — partner solutions, and best practices at the right time to turn ambitious AI bets into production-scale value.
- Enablement — Build the mechanisms that grow both your team’s capabilities and your customers’ cloud and AI fluency — skills guilds, experience-based accelerators, generative AI enablement, training partnerships, and hands-on learning — while developing the next generation of CSM talent.
- Governance — Help customers establish the operating models and structures (Cloud/AI Center of Excellence, responsible-AI and governance frameworks, communities of practice, adoption frameworks) that set them up for long-term, scalable success with AI and modernization, and establish the team mechanisms that drive consistent, high-quality delivery.
Then A day in the life bullet points:
- On Any Given Day, You Might Coach CSMs through complex customer situations and career development conversations
- Set strategic direction and priorities for the segment based on customer needs and business objectives
- Own the segment’s migration, modernization and AI portfolio and revenue impact, collaborating with sales leadership.
- Engage directly with senior customer executives to shape account strategy and unblock large-scale transformations tied to migrations, modernization, generative and agentic AI, data & analytics, or product reinvention
- Drive cross-functional collaboration across Sales, Solutions Architects, Technical Account Managers, Professional Services, Partner teams, and Specialists
- Manage complex escalations and critical-issue resolution
- Establish and maintain best practices for talent development, team performance, and operational excellence
- Package your team’s best practices into reusable assets that elevate the entire CSM community
Also mention "This is a New York based people-leadership role." Could be included in Responsibilities or About the role? Probably in About the role or a separate metadata paragraph. We'll include in About the role maybe after description.
We'll add a sentence: "This is a New York based people-leadership role."
Now Requirements (Basic Qualifications): list:
- 7+ years of large-scale IT deployment or program experience
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 7+ years of technology role experience
- Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
- Knowledge of distributed applications and the engineering lifecycle from conception to delivery
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in a technology role
- Experience in large-scale IT deployment or programming
Note there is some repetition; we need to preserve all substantive information, not deduplicate unless it's duplicate lines? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines should be removed. So we need to remove duplicated lines. Let's see duplicates: "7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience" appears twice. Also "Experience in a technology role" appears twice? Actually appears once in bullet list? Let's check: list includes:
1. 7+ years of large-scale IT deployment or program experience
2. 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
3. 7+ years of technology role experience
4. Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
5. Knowledge of distributed applications and the engineering lifecycle from conception to delivery
6. Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
7. Experience in a technology role
8. Experience in large-scale IT deployment or programming
Duplicates: #2 and #6 are identical. Also #1 and #8 are similar but not identical: #1 is "7+ years of large-scale IT deployment or program experience"; #8 is "Experience in large-scale IT deployment or programming". Slightly different wording; not exact duplicate. #3 is "7+ years of technology role experience"; #7 is "Experience in a technology role". Not identical. We should remove exact duplicate lines. So remove one of the duplicate #2/#6.
Thus Requirements list will have 7 items (removing duplicate). We'll keep the others.
Now Qualifications (Preferred Qualifications): list:
- Experience implementing AWS/cloud services
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience managing large technical programs, particularly at high growth startups or large enterprises
- Experience working in a sales organization
We should keep all.
Now Benefits: The posting says: "Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits."
We should include that as a - list? It's a list of benefits. We'll make a
with each benefit item.
We need to preserve the link? Probably we can include the link as part of a after list. But instruction: Use
- for any list of duties/requirements/ben
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the details from each section. Let's extract: Description paragraph: "We’re looking for a leader who gets fired up about building teams that turn bold customer visions into real, lasting impact. Someone who can earn the trust of C-suite executives across the world’s largest banks as they place big bets on cloud migrations, modernization and agentic AI to reinvent how they operate, while coaching and growing a team of trusted advisors who do the same. A people-first leader and savvy problem solver who loves untangling complex challenges, developing talent, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way. If you’re energized by big challenges, motivated by team and customer impact, and ready to shape the future of financial services — we would love to meet you." Then: "Amazon Web Services (AWS) is seeking a Senior Manager, Customer Solutions Management to join our Global Financial Services (GFS) team and lead the Customer Solutions Management (CSM) function for our Banking segment. In this role, you will lead a team of Customer Solutions Managers responsible for guiding several of our largest global financial services customers along their multi-year journey — from cloud migration and application modernization to generative AI and agentic AI transformation. You will recruit, nurture, and drive a group of highly talented CSMs who are customer obsessed with outcomes, while owning the strategy, growth, and operational excellence of the segment." That's part of description; could be under About the role? But we have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have description (overview) could go under About the role. Key job responsibilities: we have bullet points under "Key job responsibilities" with three pillars: Value Realization, Enablement, Governance. Also bullet list under "A day in the life". Could combine responsibilities and day-in-life under Responsibilities? Or separate? The instruction: Use sections only when posting has real, specific content for it. We have both responsibilities and day-in-life; we could put them under Responsibilities (maybe combine). But we could also have two sections: Responsibilities and Day in the Life? Not a standard heading; but allowed headings are listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. So Responsibilities will contain the key job responsibilities and day-in-life details. Requirements: maybe Basic Qualifications? Or Requirements could be basic qualifications. Qualifications could be preferred qualifications. Skills maybe not present; we could omit Skills if no specific skills list. Benefits we have. Pay we have. Schedule not present, omit. Thus sections: About the role, Responsibilities, Requirements (Basic Qualifications), Qualifications (Preferred Qualifications), Benefits, Pay. We need to include location and maybe job ID in a short paragraph before sections? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a
with location and Job ID. Now we need to preserve all substantive information. Let's extract details. About the role: combine the initial description paragraph and the AWS seeking paragraph. Let's craft:
We’re looking for a leader who gets fired up about building teams that turn bold customer visions into real, lasting impact. Someone who can earn the trust of C-suite executives across the world’s largest banks as they place big bets on cloud migrations, modernization and agentic AI to reinvent how they operate, while coaching and growing a team of trusted advisors who do the same. A people-first leader and savvy problem solver who loves untangling complex challenges, developing talent, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way. If you’re energized by big challenges, motivated by team and customer impact, and ready to shape the future of financial services — we would love to meet you. Amazon Web Services (AWS) is seeking a Senior Manager, Customer Solutions Management to join our Global Financial Services (GFS) team and lead the Customer Solutions Management (CSM) function for our Banking segment. In this role, you will lead a team of Customer Solutions Managers responsible for guiding several of our largest global financial services customers along their multi-year journey — from cloud migration and application modernization to generative AI and agentic AI transformation. You will recruit, nurture, and drive a group of highly talented CSMs who are customer obsessed with outcomes, while owning the strategy, growth, and operational excellence of the segment.
Then Responsibilities: include Key job responsibilities bullet points and A day in the life bullet points. Key job responsibilities bullet points: they have three pillars with emojis and descriptions. We need to preserve detail. Let's list: - Value Realization — Own a significant segment revenue and migration portfolio and set the strategy for how your team accelerates business outcomes across migration, modernization, and AI. Connect customers with the right AWS services — including generative AI and agentic AI capabilities — partner solutions, and best practices at the right time to turn ambitious AI bets into production-scale value. - Enablement — Build the mechanisms that grow both your team’s capabilities and your customers’ cloud and AI fluency — skills guilds, experience-based accelerators, generative AI enablement, training partnerships, and hands-on learning — while developing the next generation of CSM talent. - Governance — Help customers establish the operating models and structures (Cloud/AI Center of Excellence, responsible-AI and governance frameworks, communities of practice, adoption frameworks) that set them up for long-term, scalable success with AI and modernization, and establish the team mechanisms that drive consistent, high-quality delivery. Then A day in the life bullet points: - On Any Given Day, You Might Coach CSMs through complex customer situations and career development conversations - Set strategic direction and priorities for the segment based on customer needs and business objectives - Own the segment’s migration, modernization and AI portfolio and revenue impact, collaborating with sales leadership. - Engage directly with senior customer executives to shape account strategy and unblock large-scale transformations tied to migrations, modernization, generative and agentic AI, data & analytics, or product reinvention - Drive cross-functional collaboration across Sales, Solutions Architects, Technical Account Managers, Professional Services, Partner teams, and Specialists - Manage complex escalations and critical-issue resolution - Establish and maintain best practices for talent development, team performance, and operational excellence - Package your team’s best practices into reusable assets that elevate the entire CSM community Also mention "This is a New York based people-leadership role." Could be included in Responsibilities or About the role? Probably in About the role or a separate metadata paragraph. We'll include in About the role maybe after description. We'll add a sentence: "This is a New York based people-leadership role." Now Requirements (Basic Qualifications): list: - 7+ years of large-scale IT deployment or program experience - 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 7+ years of technology role experience - Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field - Knowledge of distributed applications and the engineering lifecycle from conception to delivery - Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - Experience in a technology role - Experience in large-scale IT deployment or programming Note there is some repetition; we need to preserve all substantive information, not deduplicate unless it's duplicate lines? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Duplicated lines should be removed. So we need to remove duplicated lines. Let's see duplicates: "7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience" appears twice. Also "Experience in a technology role" appears twice? Actually appears once in bullet list? Let's check: list includes: 1. 7+ years of large-scale IT deployment or program experience 2. 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 3. 7+ years of technology role experience 4. Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field 5. Knowledge of distributed applications and the engineering lifecycle from conception to delivery 6. Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 7. Experience in a technology role 8. Experience in large-scale IT deployment or programming Duplicates: #2 and #6 are identical. Also #1 and #8 are similar but not identical: #1 is "7+ years of large-scale IT deployment or program experience"; #8 is "Experience in large-scale IT deployment or programming". Slightly different wording; not exact duplicate. #3 is "7+ years of technology role experience"; #7 is "Experience in a technology role". Not identical. We should remove exact duplicate lines. So remove one of the duplicate #2/#6. Thus Requirements list will have 7 items (removing duplicate). We'll keep the others. Now Qualifications (Preferred Qualifications): list: - Experience implementing AWS/cloud services - Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - Experience managing large technical programs, particularly at high growth startups or large enterprises - Experience working in a sales organization We should keep all. Now Benefits: The posting says: "Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits." We should include that as a- list? It's a list of benefits. We'll make a
- with each benefit item.
We need to preserve the link? Probably we can include the link as part of a
- for any list of duties/requirements/ben
after list. But instruction: Use