Sr. Manager, Customer Intelligence & Enablement

We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, etc. Must preserve all substantive info. Must not invent or summarize away detail. Must not include placeholder text like "commensurate with experience". Must not create Pay/Schedule/Benefits sections unless posting actually states them. Let's see if posting includes Pay, Schedule, Benefits specifics. Scrolling: At end: "How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship." Thus we have Benefits: total rewards, compensation package, PTO, parental leave, bonuses, health & wellness benefits (private medical, life, disability insurance), inclusive culture, diversity, 8 employee-run resource groups. Pay: "great compensation package" but not specific numbers. The rule: never create Pay section unless posting actually states them. It says "great compensation package" but not specific pay. Is that considered stating? It's vague. The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "great compensation package" is vague but still states there is a compensation package. However it's not a specific number; but it's still stating there is a compensation package. The instruction says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state there is a compensation package, but not specifics. Might be considered stating them? The examples of filler include "commensurate with experience", "not specified", "N/A", "varies", "TBD". "great compensation package" is not exactly filler but still vague. I'd lean to include Benefits section (since we have specifics). For Pay, maybe we can omit because not specific. Schedule: no mention. So we will not include Pay or Schedule. Now sections: About the role (intro paragraph). Responsibilities (list). Requirements (maybe combine "What You’ll Need To Be Successful" and "Bar Raiser Expectations" and "AI Bar Raiser Expectations"? Those are more like qualifications/skills. We need to decide sections: Requirements, Qualifications, Skills. The posting includes: "What You’ll Need To Be Successful" (list of education, experience, abilities). Then "Bar Raiser Expectations" (list of expectations). Then "AI Bar Raiser Expectations". Then "Avalara is an AI-first Company" (some statements). Then "How We’ll Take Care Of You" (benefits). Then "What You Need To Know About Avalara" (company description). Then "We’re An Equal Opportunity Employer" (boilerplate to remove). Also "Total Rewards" etc. We need to map content to sections: About the role: first paragraph(s) describing role: "What You'll Do Avalara is building an AI-first customer experience model... You will lead the CI&E Center of Excellence..." That's about the role. Responsibilities: "What Your Responsibilities Will Be" list. Requirements: maybe education and experience baseline: "What You’ll Need To Be Successful" includes B.S., 10+ years, etc. That could be Requirements. Qualifications: maybe the Bar Raiser Expectations (higher bar) could be Qualifications. Skills: maybe the AI Bar Raiser Expectations and applied AI experience etc. Or we could combine. But we must not create thin sections. We need a few substantive sections. Let's think: Could combine Requirements and Qualifications into one? But we have to follow headings list: we can choose which to include. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings if we have content. We should include sections only when posting has real specific content. So we need to decide which headings have content. We have content for About the role (yes). Responsibilities (yes). Requirements (education/experience). Qualifications (Bar Raiser Expectations). Skills (AI Bar Raiser Expectations + applied AI experience). Benefits (total rewards, health & wellness, inclusive culture, resource groups). Pay (maybe not). Schedule (none). So we will include About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. Now we need to output HTML fragment with

headings and appropriate

or

• . Must preserve all substantive information; do not invent or summarize away detail. Must not repeat job title. Must not include boilerplate like EEO, etc. Must remove duplicated lines. We need to extract the content precisely. Let's copy the relevant sections. About the role: from "What You'll Do Avalara is building an AI-first customer experience model designed to predict customer needs, reduce systemic friction, strengthen retention, and lower the cost to serve. You will lead the CI&E Center of Excellence across Customer Intelligence, Closed Loop & Activation, and Quality Assurance. In this role, you will set the strategic direction for the CoE, lead senior functional experts, and scale an enterprise system that turns customer evidence into trusted intelligence, prioritized action, measurable outcomes, and continuous learning. This role will be part of the Customer Experience Office (CXO), reporting to the Sr. Director, Global Customer Experience." We need to keep that as a paragraph (

  ). Possibly split into multiple paragraphs? The instruction: use

  for prose. Could be one

  containing all sentences. That's fine. Responsibilities: after "What Your Responsibilities Will Be" there is a list of sentences each starting with a verb. Let's capture them: - Set the strategic direction, operating model, capability roadmap, and investment priorities across Customer Intelligence, Closed Loop & Activation, and Quality Assurance. - Lead a multidisciplinary organization of senior functional experts and analysts, establishing clear accountability while integrating their capabilities into a cohesive enterprise system. - Ensure Avalara develops a connected signal ecosystem spanning solicited and unsolicited feedback, behavioral, operational, product, journey, relationship, predictive, and quality signals. - Evolve CX360 as our enterprise Customer Intelligence engine to support retention, lifecycle, experience, and operational decisions. - Drive Closed Loop governance and activation to move evidence-backed systemic opportunities through prioritization, decision, activation, and continuous learning. - Embed intelligence and measurement into the customer experience, establishing standards for required feedback, behavioral, operational, journey, and quality signals into transformed experiences before launch. - Set the direction for Quality Assurance across interaction quality, experience assurance, and quality intelligence for human, AI-assisted, AI-led, and digital customer experiences. - Set the direction for using AI to materially increase the speed, scale, coverage, and quality of customer intelligence, opportunity detection, and quality evaluation. - Drive measurable AI adoption across CI&E while establishing responsible governance, transparency, validation, and human oversight. We need to put each as

• inside
  . Requirements: from "What You’ll Need To Be Successful": - B.S. in Computer Science or Engineering. - 10+ years of relevant experience across Customer Experience, Customer Intelligence, Experience Management, analytics-led strategy, quality, or related enterprise disciplines. - Demonstrated experience leading multidisciplinary teams and raising talent density and organizational performance. - Experience building or leading enterprise Customer Intelligence, experience management, closed-loop improvement, or comparable data-driven decision capabilities. - Strong analytical and business fluency with a demonstrated ability to translate complex customer and operational evidence into strategic decisions, investment priorities, and measurable outcomes. - Experience establishing enterprise governance, measurement, operating models, and cross-functional accountability. - Demonstrated ability to influence senior and executive leaders and partner effectively across Product, Engineering, Data Science/Analytics, Operations, and other complex enterprise functions. - Demonstrated applied AI experience with measurable impact on insight, quality, efficiency, scale, or customer outcomes. We'll put each as
  • . Qualifications: from "Bar Raiser Expectations" (list). Let's capture: - Raises Customer Intelligence from reporting and insight generation to an enterprise decision capability that shapes priorities, investments, experiences, and customer interventions. - Builds a connected intelligence system that synthesizes signals across customers, products, journeys, operations, quality, and behavior to identify what matters and why. - Advances Avalara from describing customer friction to detecting systemic issues early, anticipating risk and opportunity, and enabling proactive action. - Establishes a high evidence bar—ensuring intelligence is trusted, representative, decision-ready, and tied to measurable customer and business outcomes. - Closes the intelligence-to-action gap by ensuring the most important customer opportunities are prioritized, owned, activated, measured, and learned from. We'll put each as
  • . Skills: from "AI Bar Raiser Expectations" plus maybe the "Avalara is an AI-first Company" paragraph? The AI Bar Raiser Expectations list: - Builds toward an AI-native Customer Intelligence system that continuously synthesizes signals, detects patterns, surfaces emerging friction, and identifies customer risk and opportunity at scale. - Uses AI to move Avalara from retrospective analysis toward predictive and proactive Customer Intelligence, increasing the speed and precision of intervention. - Applies AI to materially expand the coverage, depth, and quality of intelligence and experience-quality evaluation beyond what human analysis alone can achieve. - Establishes rigorous validation, governance, explainability, and human oversight so AI-generated intelligence can be trusted for enterprise decisions and customer action. - Continuously raises the AI bar—testing emerging capabilities and translating what works into measurable improvements in intelligence, decisions, customer outcomes, and operating leverage. Also there is a paragraph: "Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI-related technologies, ready to thrive here.You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too." That could be part of Skills or maybe a separate section but we already have Skills. We'll incorporate that as prose under Skills heading maybe as a

    before the list? But we need to preserve all substantive info. We could include a

    summarizing that AI-first statement, then the list. However the instruction: Use

    for prose. So we can have a

    containing that paragraph, then a

    for the AI Bar Raiser Expectations. Now Benefits: from "How We’ll Take Care Of You" and "Inclusive culture and diversity" etc. Let's extract: - Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. - Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. - Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. - We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. We could also include "Total Rewards" as a heading? But we only have Benefits heading. We'll put all as
    • under Benefits. Now we need to ensure we didn't include any boilerplate: The EEO statement at end: "We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race