Sr Manager, Credit and A/R, the Americas

About the Role

This role directly manages and leads a team of 5 managers and a total of 22 employees in the US, overseeing functions such as Credit, Credit Operations, Collections, Accounts Payable (AP), and Accounts Receivable (AR) Billing. The position also functionally directs AR and AP operations in Mexico, South America, Canada, and a shared service center in the Philippines. Responsibilities include establishing AR and AP policies for the Americas, managing budgets, partnering with Sales Management to assess customer risks, and driving digital transformation initiatives.

Responsibilities

• Manage and lead a team of 5 direct reports and 22 total employees in the US, including Credit Manager, Credit Operations Manager, Collections Manager, AP Supervisor, and AR-Billing Manager.
• Functionally direct AR and AP operations in Mexico, South America, Canada, and a shared service center in the Philippines.
• Establish and ensure compliance with AR and AP policies for the Americas.
• Maintain US Cost Center budgets for Credit/Collections/AR-Billing/Credit Operations and AP.
• Partner with Sales Management across the Americas to consult on customer and potential customer risks.
• Manage collections in alignment with commercial policy and payment terms.
• Direct, manage, and report KPIs in the order-to-cash cycle, including Days Sales Outstanding (DSO), to senior management.
• Lead or participate in projects to improve service levels, initiate process improvements, and support commercial initiatives.
• Drive digital transformation of AR, Billing, Credit, and AP processes, tools, policies, and team skillsets.
• Advise Management on customer financing projects and strategic decisions involving payment and AR risk.
• Direct daily operations of Credit in the Americas, US Accounts Receivable, and National Account Billing, including team development.

Qualifications

• Bachelor's Degree in Business or similar.
• 10+ years of professional experience in Finance.
• Ability to understand and analyze financial statements and financial statement risk.
• Project management experience leading cross-departmental initiatives.
• Experience leading large teams.
• Internal candidates must meet guidelines for this executive-level role: 18+ months leading people/projects, 18+ months working internationally/cross-functionally, and completion of DCfEL before promotion to SG 13.
• International or highly matrixed organizational experience.
• Legal authorization to work in the U.S. (visa support for internal candidates only).

Additional Ways To Stand Out

• MBA.
• 3+ years leading people and leaders.
• Knowledge of credit behavior of customers in different markets.
• Knowledge of security arrangements in different markets.
• Working knowledge of Spanish and Portuguese (able to read basic financial information).

Benefits

• Immediate Benefits.
• Robust Total Rewards Package.
• Paid Time Off.
• Volunteer Time Off.
• Tuition Assistance.
• Employee Discounts, including tire discounts.
• Competitive Bonus Programs.
• Employee 401k Match.
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Hybrid Work.
• Employee Assistance Program.
• Future Growth Opportunities, including personal and professional.