Sr Manager - Creative Services Ops

About the role

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services. We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career. The Sr Manager - Creative Services Ops serves as the primary relationship owner, ensuring stakeholder satisfaction and translating business needs into actionable plans. Operating within our internal creative agency, this role bridges the gap between creative vision and real-world execution. The position requires an individual who deeply understands what it takes to bring a creative program to life and can champion the work across the organization. Partnering closely with the Creative Director and senior leadership, this person will scale a growing body of work—ensuring creative intent is protected, timelines are grounded in reality, and every touchpoint reflects the brand at its best.

Responsibilities

• Managing the intake of creative briefs, as well as the planning and delivery of design assets, UX research, digital and print advertising, and other creative projects for Verisign's UX and Creative Services team.
• Anticipating roadblocks, planning for future capacity, and applying foundational operational skills to recognize what to look out for from day one.
• Owning all key updates, timelines, and project recaps to keep teams aligned.
• Overseeing quality assurance - ensuring all deliverables sent to client teams include the appropriate context for review, accurately reflect business feedback, and are free of errors.
• Serving as the primary liaison for internal clients, ensuring stakeholders are looped into milestones, meet deadlines for content and approvals, and stay informed if shifting priorities or changing requirements impact timelines.
• Owning end-to-end project scopes, timelines, budgets, and risk assessments to ensure total transparency, accountability, and on-time delivery across a portfolio of simultaneous projects.
• Driving scoping and team readiness, ensuring projects are clearly defined before resourcing, while actively managing day-to-day team workflows and staffing plans.
• Partnering on agency strategy, supporting the sourcing and scaling of relationships with internal stakeholders.
• Interfacing directly with internal and external clients to manage expectations, define project scope, and ensure long-term satisfaction.
• Serving as a strategic account lead for cross-functional partners and MPC stakeholders to build and maintain strong working relationships.
• Ensuring proper brief intake and follow-through so that design intent is delivered with fidelity, purpose, and strategic alignment.
• Ensuring total synchronization across project briefs, client expectations, and milestones.
• Interfacing directly with partners to gather and flesh out project requirements, ensuring the creative team has the comprehensive context needed to execute effectively.
• Acting as a connector across creative, strategy, production, media, agency, and client-facing teams to ensure nothing falls through the cracks.
• Facilitating stakeholder alignment across