Sr. Manager - Corporate Quality

About the role

As Senior Corporate Quality Assurance Manager, you will develop and manage the corporate quality management system, ensuring processes and procedures align with applicable standards and customer requirements. You will serve as the corporate leader in creating documents and tools to guide and improve the business, mentor existing sites, and assist in the generation of new business processes (e.g., RFPs). The role supports other corporate departments in related processes (e.g., IT validations) and helps assess the implementation of the Kenco Operating System as it relates to quality assurance. You will also act as the backup Quality pillar owner for the Kenco Operating System.

Responsibilities

• Establish and lead quality standards and controls for multiple sites and networks
• Oversee the Multi-Client vertical including e-commerce locations
• Manage a team of direct and dotted-line reports, including Site/Network Quality employees and Corporate Quality Manager(s)
• Act as the strategic leader in improving the quality management system corporately and partner with operational leadership to identify areas for continuous improvement
• Serve as the strategic leader for Requests for Proposal (RFPs) in the generation of new business
• Act as backup Quality pillar owner for the Kenco Operating System
• Assist in coordinating engineering solutions while conferring with customers to define and resolve product quality issues
• Support the development and deployment of the Kenco Operating System as it relates to the quality management system
• Develop and deploy quality assurance trainings, procedures, and tools in collaboration with other departments
• Oversee the development and deployment of the auditing program related to the quality management system
• Support other corporate departments in related processes (e.g., IT validations)
• Maintain awareness of changing industry standards and educate affected sites on their impact
• Perform other applicable duties as assigned

Qualifications

• Bachelor’s degree in engineering or a related field required
• 6–8 years of experience in quality assurance management; regulatory affairs experience (FDA, DEA, etc.) is desired
• Expert knowledge and experience in ISO 9001:2015 and/or other ISO standards
• ASQ CSSGB required; ASQ or other accredited certification as ISO lead auditor preferred
• Ability to think strategically and understand broader contexts across business units
• Ability to coach individuals and teams to meet developmental needs
• Builds strong relationships with all levels of employees and can influence senior leaders and line managers
• Demonstrated interpersonal skills including strong written and verbal communication
• Strong organizational and project management skills with attention to detail and delivery
• Results-driven with the ability to prioritize and manage competing initiatives
• Demonstrated ability to lead by influence and effectively manage culture-building initiatives

Competencies

• Business Acumen: Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the business and organization
• Communicate for Impact: Devotes the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team
• Leading People: Develops and implements strategies to maximize employee performance and foster engagement in meeting the organization’s strategy
• Managing Transitions / Change Management: Effectively plans, manages, and communicates changes in processes with appropriate stakeholders
• Relationship Management: Builds and maintains relationships with internal partners to successfully complete projects and organizational objectives
• Strategic Agility: Gains perspective and balances the pressure between daily tasks and strategic actions that impact long-term viability

Travel Requirements

This position requires approximately 25%–50% travel. A passport is not required but is recommended.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, and accidental injury
• Dental insurance
• Vision insurance
• Basic life and supplemental life insurance
• Short-term and long-term disability insurance
• Paid parental leave
• 401(k) with employer match
• Paid time off: approximately 2 weeks accrual begins on day 1 of employment
• Employer-paid holidays: 10 days