Sr. Manager - Quality

About the role

The Sr Manager - Quality will lead and scale the Quality function in a fast-growing, make-to-order / engineer-to-order (MTO/ETO) industrial manufacturing environment. Reporting to the VP, Operations, this high-impact leadership role ensures consistent, speedy, and defect-free delivery of complex, customized products.

Responsibilities

• End-to-end Quality leadership across customers, suppliers, and operations
• Scaling a high-performing Quality organization to support rapid growth and multi-shift production
• Driving a culture of accountability, root cause ownership, and continuous improvement
• Leading customer-facing quality (escalations, SLAs, audits, performance reviews)
• Building a robust Supplier Quality program (qualification, audits, performance management)
• Strengthening execution in a manually intensive, high-mix / low-volume environment
• Ensuring a scalable QMS (ISO-based) with strong audit performance and process discipline

Requirements

• 10+ years in Quality leadership within industrial manufacturing (MTO/ETO or complex assembly preferred)
• Proven success building or scaling a Quality function in a growth environment
• Strong experience in customer quality and supplier quality management
• Expertise in RCA (8D), FMEA, auditing, and defect reduction
• Leverage Lean / Six Sigma experience (Black Belt a plus)
• Mechanical / Electrical Engineering degree or related experience
• A hands-on leader and mentor who develops teams and drives measurable outcomes

Qualifications

• Proven track record of delivering high-quality products and services
• Experience managing cross-functional teams and driving process improvements
• Strong communication and interpersonal skills to interact with customers, suppliers, and internal stakeholders
• Ability to manage multiple priorities and deadlines effectively
• Passion for quality and commitment to excellence

Skills

• Quality Management System (QMS) knowledge (ISO-based preferred)
• Customer and supplier quality management expertise
• Root Cause Analysis (RCA) techniques (8D, FMEA)
• Auditing and defect reduction strategies
• Lean and Six Sigma methodologies
• Leadership and mentoring skills

Benefits

At Crown Technical Systems, you’ll enjoy a dynamic and rewarding career path with opportunities for professional growth and development. We offer competitive compensation, comprehensive benefits, and a supportive work environment where you can make a meaningful impact.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

This is a full-time position with flexible hours to accommodate the needs of the role and the company.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and advancement within the company.

Contact Information

To apply for this position, please email accessibility@flex.com for reasonable accommodation assistance. For general inquiries about the position, please visit our careers page at crowntechnicalsystems.com/careers.

Equal Opportunity Employer

Crown Technical Systems is an Equal Opportunity Employer and does not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.