Sr. Manager, Commercial Customer Success (East Region)

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Hire and mentor a team of Customer Success Managers focused on customer value
• Influence the design of the customer success methodology and strategy
• Coach the team to meet key performance indicators like revenue retention
• Drive adoption of success planning and risk management practices
• Create training programs to develop expertise in the company’s products
• Collaborate with cross-functional teams to align on strategy
• Manage a diverse portfolio of approximately 40-55 customer accounts

Requirements

• 5-7 years of experience in Customer Success or Account Management with leadership potential
• Proven ability to coach and mentor team members
• Experience managing complex commercial customer accounts
• Strong executive relationship-building skills
• Analytical mindset with data-driven decision-making approach
• Adaptability to thrive in high-paced environments
• Curiosity about emerging technologies and cybersecurity

Benefits

• Comprehensive medical, dental, and vision coverage with full premium paid for employees
• Generous 16 weeks paid parental leave for new parents
• Health and wellness stipend to support employee well-being
• Remote work support including internet and cellphone stipends
• 401(k) matching contribution with immediate vesting
• Flexible paid time off policy plus 80 hours sick time
• 11 paid holidays and family planning benefits

Pay

$120,000 – $145,000 annually