Sr Manager, Clinical Operations - Imaging

About the role

Overall Job Summary The Senior Manager, Reader Operations, is responsible for the strategic leadership, operational management, and performance of the Reader Operations function. This role oversees the delivery of high-quality medical imaging and cardiac safety services through effective management of reader resources, operational processes, workforce planning, training programs, quality standards, and cross-functional collaboration. The Senior Manager provides vision, leadership, and mentorship to the Reader Operations team while ensuring alignment with corporate objectives, customer expectations, regulatory requirements, and operational excellence standards. The position is accountable for resource utilization, operational efficiency, quality performance, business continuity, technology adoption, employee engagement, and continuous process improvement. Working collaboratively across Project Management, MSA, Readers, Technology, Quality Assurance, Business Development, and Executive Leadership, the Senior Manager ensures operational readiness, successful study execution, client satisfaction, and achievement of departmental goals while maintaining compliance with IMC and ICON policies and procedures.

Responsibilities

• Leadership and People Management Recognize, exemplify, and adhere to ICON's values centered on People, Clients, and Performance. Provide strategic and tactical leadership for the Reader Operations function. Establish and maintain a high-performing, collaborative, and customer-focused team culture. Mentor, coach, and develop Reader Operations staff through performance management, professional development planning, and career growth opportunities. Conduct regular assessments of employee engagement, team effectiveness, and organizational health, implementing action plans as needed. Support workforce planning, recruitment, interviewing, onboarding, succession planning, and retention initiatives. Foster accountability and continuous learning through regular feedback, coaching, and recognition programs. Ensure adequate staffing levels to meet current and future business demands.
• Reader Workforce Management Oversee reader onboarding, qualification, credentialing, training, and ongoing competency assessment programs. Partner with ICON MSA to ensure optimal reader utilization and assignment strategies. Develop and maintain reader capacity models to support current operations and future growth. Manage reader allocation, workload balancing, and scheduling strategies to maximize efficiency and client responsiveness. Monitor reader productivity, turnaround times, utilization, and quality metrics to ensure operational excellence. Develop contingency plans to address reader availability risks and business continuity requirements.
• Operational Excellence and Performance Drive operational performance through establishment, monitoring, and reporting of key performance indicators (KPIs), productivity metrics, utilization