Sr. Manager, Client Success

The Role

The Senior Manager, Client Success at CCC Intelligent Solutions Inc. is responsible for leading strategic Client Success teams, translating strategy into clear priorities, building alignment across teams, coaching leaders, and driving adoption, expansion, and client value at scale.

Key Responsibilities

• Lead managers and senior individual contributors across Strategic CSM teams
• Turn Client Success strategy into clear priorities, operating rhythms, and execution plans
• Build alignment across teams so work is connected, handoffs are clear, and customers get a consistent experience
• Coach leaders, raise the quality of execution, and strengthen the broader management bench
• Partner with senior leaders across the organization to improve outcomes, remove friction, and drive change
• Help solve high-impact customer, team, and operating model issues as they arise
• Build scale by improving structure, consistency, and accountability across the organization

Requirements

• 10+ years in B2B SaaS, ideally in Client Success, Account Management, or a similar enterprise role
• 5+ years leading managers and teams of teams
• Strong executive presence and ability to build trusted relationships with VP and C-level stakeholders
• High standards for your work and how you show up, with a strong sense of ownership and the ability to bring others along with you
• Intellectually curious, asking good questions and getting to the heart of problems quickly
• Comfortable in ambiguity, forming a point of view, testing it, adjusting, and moving forward without waiting for direction
• Commercial mindset, accountable for customer value and growth
• Tell stories with data that move leaders to act

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

Pay

$119,030.52 - $160,000.00

Schedule

N/A

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups