Sr. Client Success Manager

Help the world's top journalists tell better stories — and help our clients become part of them. Qwoted connects media with the experts they need. Reporters at Forbes, Bloomberg, and The Wall Street Journal turn to us to find credible sources at companies like IBM, UnitedHealth Group, and Salesforce — fast. Our managed service team takes that a step further: we pitch on behalf of clients to land them coverage in local, trade, and global outlets. We're growing that offering, and we're looking for a client-obsessed operator to help us scale it. What you'll do Working alongside our Head of User Success, you'll own client relationships end-to-end — understanding their goals, hitting SLAs, and delivering coverage that moves the needle. But this isn't just a "keep the lights on" role. You'll help shape how we run the function: sharpening our reporting, automating the repetitive stuff, and building the playbooks that let us grow without breaking what makes us great. Who you are You've spent real time in account management, customer success, or client services, and you've got the wins to prove it. You're equally energized by a thoughtful client check-in and a well-built process. You see a messy spreadsheet and think "I can fix that." And you genuinely care about helping people succeed. Sound like you? We'd love to talk. Responsibilities Be the face of Qwoted to your book of clients — responsive, proactive, and the person they trust to get things doneSpot the perfect media opportunities for each client in the Qwoted feed and make sure we're first in lineKeep the momentum with clients and journalists alike, so nothing stalls and nothing slips throughOrchestrate interviews and placements end-to-end — matching the right client with the right reporter at the right momentSend weekly updates that clients genuinely look forward to openingTrack every win — coverage, outcomes, and the stories behind themOwn the systems that keep us sharp: tracking docs, spreadsheets, account recordsMake us better by tightening workflows, killing busywork, and building processes that scaleHelp us level up by getting the function ready to take on the next wave of clients Preferred Skills And Qualifications 5+ years of experiencePrevious PR, journalism, or media outreach experience is a big plusStrong communication and organizational skillsExperience using Google Workspace (Gmail, Sheets, Docs, Calendar, etc.)Ability to manage multiple tasks efficiently with attention to detailFamiliarity with Qwoted is highly desirableSelf-starter who’s comfortable working in a highly collaborative environment NYC or proximate candidates only. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.