Sr. Maintenance Technician

About the Role

The Senior Maintenance Technician plays a key role in maintaining the operational excellence of a community with 400+ units and/or as part of a multi-site management team. This position ensures the physical integrity of the property, oversees general maintenance tasks, and supports the Maintenance Supervisor in achieving operational goals. The role reports to the Community Manager, General Operations Manager, and/or Maintenance Supervisor.

Responsibilities

• Perform complex repairs and maintenance on HVAC, plumbing, electrical systems, and other essential building equipment. Diagnose issues, implement effective solutions, and assist the Maintenance Supervisor in planning and executing major repair and renovation projects.
• Lead and mentor junior maintenance technicians, providing guidance and hands-on training to enhance their skills. Act as a technical resource, lead small teams on specific projects, and ensure maintenance tasks are completed efficiently and to a high standard.
• Develop and implement preventive maintenance plans to optimize the performance of property systems and equipment. Conduct regular inspections, proactively identifying and resolving potential issues before they escalate.
• Deliver exceptional resident service by addressing maintenance requests professionally and efficiently. Ensure timely resolution of resident concerns, particularly for complex or urgent maintenance issues.
• Respond promptly to after-hours emergencies as part of the on-call rotation. Coordinate with team members and external vendors when necessary to ensure quick and effective resolutions.
• Ensure compliance with safety regulations, building codes, and company policies. Champion a culture of safety by following E-Way safety protocols and promoting best practices among the maintenance team.
• Assist in managing inventory and supplies, ensuring the team has the necessary tools and materials. Recommend purchases of specialized equipment when required for specific projects.
• Maintain accurate records of maintenance activities in SightPlan, including work orders, preventive maintenance tasks, and inspections. Provide detailed reports to leadership on project progress, maintenance issues, and any significant concerns.
• Collaborate with the Maintenance Supervisor, Community Manager, and General Operations Manager to prioritize maintenance tasks and allocate resources effectively.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent; 2+ years of experience in property maintenance, facility management, or a related field.
• HVAC and/or CPO certification preferred.
• Must possess a valid driver’s license, as this property requires the use of golf carts to complete essential job functions as part of onsite operations.
• Strong knowledge of HVAC, electrical, plumbing, and appliance repair with hands-on experience. Understanding of environmental hazards such as asbestos, lead, mold, and radon in residential housing.
• Ability to use a smart device for property operations and communication apps. Familiarity with Microsoft Office Suite and property management software.
• Ability to read, write, and speak English fluently. Strong time management and problem-solving skills to efficiently handle maintenance priorities.

Work Environment

• Work indoors and outdoors in a high-energy setting, adapting to changing priorities and tight deadlines.
• Engage professionally with residents, clients, and colleagues in various settings such as offices, meeting rooms, and outdoor spaces.
• Five-day onsite workweek that likely includes weekend coverage. Must be available to be “on-call” when requested and promptly respond to work order requests during assigned periods, except during meal periods and rest breaks.
• Requires continuous physical effort, including lifting over 50 pounds, frequent standing, walking, bending, and operating heavy machinery.
• Occasional travel may be required for meetings, site visits, or special projects.

Skills & Contributions

• While this role has no formal supervisory responsibilities, it involves coordinating and assigning tasks, leading project teams, and mentoring junior technicians.
• Share technical and operational updates with colleagues and managers. Serve as a point of contact for maintenance-related inquiries.
• Handle routine and semi-complex maintenance issues by following established procedures. Exercise sound judgment in resolving unexpected challenges.
• Decisions made in this role significantly impact property operations, resident satisfaction, and overall maintenance efficiency.

Benefits

• Competitive salaries and career growth opportunities.
• Medical, dental, vision, paid parental leave, and 401k employer match.
• Excellence rewards and wellness programs.
• 12 paid holidays and 15 PTO days.
• Most positions are eligible for a housing discount of 20%.

Pay

New hires generally start between $27.40 - $32.21 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, internal equity, and other business and organizational needs.