Sr Logistics Specialist

ACV Auctions · Jacksonville, FL · 2 days ago

ManagementFull-time

About the role

ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry with innovation and user-designed, data-driven applications. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights.

The Sr Logistics Specialist is primarily responsible for driving the strategic coordination between dealer partners and the field inspection team through data-driven decisions to maximize results. This role utilizes processes and procedures set by the logistics department to proactively manage the schedules of inspector Teammates via our workforce optimization tool, ensure efficient routing to appointments, manage relationships with other departments to ensure customer requirements are maintained, and use analyzed data to schedule field inspection teams efficiently. The Sr Logistics Specialist works closely with Field Analyst(s) to implement data-driven decisions into the workforce optimization tool, reports directly to the Sr Manager, Logistics, and performs duties autonomously.

Benefits

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits: Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off: the greater of 3 paid sick days or in accordance with applicable state/local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company's 401(k)

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience
Understand and utilize customer and inspector performance results to design and implement territory scheduling strategies to maximize sales
Drive and dispatch assignments to field staff using Field Service Lightning (Salesforce product) and coordinate inspection services between internal and external customers via phone, email, and instant messages
Work closely with the Logistics Analyst to optimize inspector utilization through tools such as Tableau, Excel, and Google Sheets
Confer with internal/external customers to resolve issues, answer requests, and provide ETAs
Engage and educate field leadership on scheduling approach, results, and other territory and regional initiatives
Review various reports to ensure service level agreements are handled competently and efficiently
Continuously review customer data and work with internal partners to prioritize and level customers based on results and strategy
Build and maintain customer satisfaction with products and services; provide excellent service to internal and external customers
Provide mentorship and support to Logistics Specialists as assigned
Work closely with Territory Managers to ensure Field Service Lightning is set up to meet their territory's needs and help drive FSL compliance
Perform additional duties as assigned

Requirements

High School Degree or equivalent required; Associate's degree preferred
3+ years' logistics experience
Ability to read, write, speak, and understand English
Ability to analyze and understand how to use data to make business decisions
Ability to handle difficult conversations and influence others
Experience with Salesforce or Field Service Lightning preferred
Experience with logistics software and Microsoft Office or G Suite
Attention to detail, analytical thinking, and problem-solving skills
Interpersonal and communication skills with the ability to collaborate effectively across teams
Ability to manage multiple tasks and deadlines in a fast-paced environment
Demonstrated adaptability and willingness to learn and grow within the organization
Ethical and dependable, maintaining confidentiality in handling sensitive financial information
Self-motivated and proactive approach to tasks and responsibilities

Values