Sr. Logistics Customer Service Specialist I (Bilingual English/Korean)

Company Overview

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.

To Discover more, please visit our website at http://www.fnsusa.com

About the role

Location: Phoenix, AZ

Responsibilities

• Maintain and manage daily inbound and outbound records related to ESS movements and logistics activities.
• Serve as a primary point of contact for customers regarding yard operations, transportation status, shipment updates, and operational issues.
• Prepare, review, and manage operational documents such as delivery schedules, inbound/outbound logs, inventory reports, and shipment records.
• Utilize Microsoft Excel and internal systems to analyze, organize, and report logistics and operational data accurately.
• Cook up closely with internal departments including yard operations, dispatch, warehouse, and transportation teams to ensure smooth operational flow.
• Proactively identify operational or service-related issues and collaborate with relevant teams to resolve them in a timely manner.
• Support KPI tracking, operational reporting, and customer performance updates.
• Ensure customer requirements and service expectations are consistently met through effective communication and operational coordination.
• Aid in training and supporting junior team members as needed.

Qualifications

• 3–5 years of experience in logistics, warehouse operations, transportation, customer service, or a related field required.
• Strong understanding of logistics operations, shipment coordination, and customer communication.
• Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.).
• Strong interpersonal and communication skills for client-facing roles.
• Ability to manage multiple priorities and communicate effectively with customers and internal teams.
• Highly organized and detail-oriented.
• Bilingual proficiency in Korean and English is required.

Pay

The base salary range for this role is between $60,000 - $75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

Benefits

• Health, Dental, and Vision PPO Insurance
• Life, STD, LTD Insurance
• 401(K) Plan
• Paid Time Off
• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistant Program (Based on Eligibility)

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