Sr. Logistics Business Process Analyst

Leads RDC Supply Chain systems and processes as a technical subject matter expert, translating system capabilities into scalable best practices. Serves as the primary liaison between key stakeholders, coordinating the escalation and resolution of system issues. Drives system development initiatives to optimize people, processes, and technology across the Supply Chain.

Responsibilities

• Serve as the Subject Matter Expert (SME) for Supply Chain systems and processes across Regional Distribution Centers (RDCs).
• Manage, support, and resolve system integrations and process issues impacting Supply Chain operations.
• Lead SAP and 3PL integration issue management, driving timely resolution and ensuring operational continuity.
• Drive productivity and continuous improvement by identifying opportunities and implementing process efficiencies across Supply Chain.
• Support the hand-off of systematic solutions for S/T team, including hypercare support for ongoing system optimization. Represent the business in User Acceptance Testing, challenging solutions to encompass people, process, and system optimization while mitigating future risk.
• Act as the technical lead for Supply Chain systems, representing functional needs and ensuring alignment with enterprise solutions.
• Partner cross-functionally to design and deliver system and process solutions supporting warehouse and transportation operations with 3PLs, S/T, Danone IT/EDI, and other Danone functions.
• Support the evolution of EDI capabilities by anticipating future challenges and leading adaptation and problem-solving efforts.
• Maintain and enhance Supply Chain SME knowledge base, including SOP development, training materials, and team enablement.
• Own system testing, validation, and user acceptance for 3PL integrations and OS&D (overage, shortage, and damage) processes.
• Analyze Supply Chain data to identify performance gaps and drive actionable improvements.
• Manage and maintain end-to-end investigation, validation, and analytics for OS&D claims with the goal of decreasing future occurrences and communicating opportunities and future risk to cross-functional partners.
• Ensure data integrity and accuracy within ERP systems and related applications.
• Support broader departmental responsibilities and provide backup coverage for Process Analyst functions.
• Manage external platform interactions, including Uber Freight, 3PL sites, TMS, High Radius.
• Enable automation of non-EDI processes through technology solutions such as RPA, Python scripting, and UiPath.
• Lead and support special projects and strategic initiatives across Supply Chain.
• Ensure compliance with internal controls and inventory management standards, maintaining accountability and audit readiness, including Overages, Shortages, and Damages (OS&D) Invoice to Cash internal control guidelines and Inventory internal control guidelines.
• Provide operational support coverage, including FTO and weekend rotations as needed.
• Manage projects to support the growth of the Yogurt Business Unit.
• Develop training documentation and job aids for Inventory/Supply Chain processes.

Requirements

• Bachelor’s degree in supply chain, finance, logistics, business, information systems, engineering, or a related discipline preferred.
• 5+ years experience supporting warehouse, transportation, RDC, 3PL, or broader Supply Chain systems and process improvement initiatives.
• Experience driving change through all levels of supply chain.
• Demonstrated capability with ERP (SAP preferred), WMS/TMS, EDI, reporting, and integration issue resolution in a dynamic operating environment.
• Ability to translate complex system and process issues into clear actions, escalation paths, and sustainable solutions.

Skills

• Working knowledge of SAP with 3PL WMS experience preferred.
• Expert-level knowledge of multiple supply chain disciplines (OSD, WMS Integration, Inventory) preferred.
• Ability to provide cross-functional leadership to ensure objectives and deadlines are met.
• Stays organized under pressure and enjoys fast-paced environments.
• Excellent analytical problem-solving and fact-finding skills.
• Demonstrated commitment to teamwork and collaboration.
• Self-starter with the ability to operate autonomously with limited direction.
• Ability to communicate effectively with all levels of the organization.
• Strong customer service skills that can be leveraged internally.
• Capability to navigate complex situations to find the simple, right solution while avoiding the “easy” solution.

Pay

The salary range for this position is $78,000.00 - $95,000.00 USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions.

Benefits

• Performance-based bonus.
• Medical, Dental, Vision, Prescription Drug Coverage.
• 401k Plan.
• Wellness Program.
• Life Insurance.
• Tuition Reimbursement.
• Flexible Time Off.
• Paid Parental Bonding Leave.
• Fitness discounts.
• Hybrid work schedule.
• Caretaker benefits.
• 18 weeks of parental bonding.
• Fertility, surrogacy, adoption benefits.
• Pet insurance.

Schedule

This role is considered a “hybrid” position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week.