Sr Loan Servicing Associate-Payment Processing

Responsibilities

• Manage the Loan Department's Incoming Wire mailbox, ensuring prompt and efficient handling of wire requests while maintaining adherence to established protocols.
• Process all loan payments, including checks and wires, collaborating with the Asset Management team to ensure proper application of payments.
• Handle financial transactions for payoffs and ensuring proper approvals.
• Manage return loan items, such as ACH and check returns, ensuring timely and accurate reversals.
• Facilitate monthly waterfall payments according to established procedures.
• Review documentation and process disbursement requests for approved commercial loans.
• Serve as backup for monthly 1502 Colson Report and payment of guaranteed fees to the SBA.
• Act as backup for Investor reporting and remitting for various commercial loan investors, including SBA, USDA, and other agencies.
• Assist with inquiries and transcript requests to both FTA and SBA.
• Review consumer exceptions, such as short payoffs or loans with zero principal balance and send necessary letters.
• Acquire proficiency in other functions within the Loan Servicing department to offer additional assistance as needed.
• Maintain courteous and professional interactions with all staff members.
• Perform any other duties within the same physical and mental scope as required.
• Successfully pass technical and regulatory examinations required by the Company.

Requirements

• Must be able to remain in a stationary position for long periods of time.
• Must be able to occasionally lift up to 25lbs.
• Consistently operates a computer and other office machinery such as calculator, copy machine and printers.
• Climate controlled general office setting with moderate noise level.
• Must express or exchange ideas and meaning with co-workers, supervisors, customers and vendors.

Qualifications

• High School diploma.
• 5 years of banking experience preferred.