Sr. Lab Application Analyst

Position Summary

MemorialCare System Services team members work with end users, other Implementation Service (IS) teams, vendors, and management to help assess, select, configure, test, install and provide on-going support for software and hardware solutions for the end user community in administrative, financial, ancillary, clinical as well as additional areas. This includes helping to understand, change, and improve business workflows based on software solution modifications, to achieve process improvements and to ensure optimal use of applications.

The Sr. Lab Application Analysts should be able to perform all duties of the Application Analyst. Additionally, the Senior position requires knowledge of specific MemorialCare processes for assigned departments, as well as more in-depth knowledge of workflows and systems, to help identify and remediate Information Technology (IT) related issues.

Essential Functions And Responsibilities Of The Job

• Compile and review quality data related to LIS functions.
• Collaborate with local LIS to ensure section compliance.
• Manage personal and junior team member queues, issues, or calls from customers and end-users.
• Act as a liaison to clinicians, physicians, and clinical ancillary departments, to support the implementation of new projects and upgrades.
• Educate and train junior staff related to workflow processes, system analysis, and project management.
• Serve as a contributing member of the Laboratory Informatics Team.
• Apply system knowledge to improve operational workflows, streamline processes, and support strategies.
• Aid leadership with identifying gaps in MemorialCare guidelines, policies and procedures, and with optimizing processes.
• Assist with planning for disaster recovery and business continuity as deemed appropriate.
• Work to provide systems analysis and task ownership related to the acquisition and support of assigned applications and systems.
• Participate in projects, ancillary applications, process improvement efforts, and LEAN initiatives.
• Participate in operational, system, and customer acceptance planning and testing including the development of testing scenarios to utilize for regression testing.
• Be at work and be on time.
• Follow company policies, procedures and directives.
• Interact in a positive and constructive manner.
• Prioritize and multitask.

Minimum Requirements

• Minimum 3 years’ experience as a clinical or applications analyst, computer technician in a healthcare setting, or equivalent experience required.
• Demonstrated proficiency with healthcare technology including items such as desktops, smartphones, nurse call systems, and bedside monitors.
• Demonstrated high degree of theoretical and practical knowledge and expertise in both Lab Applications and laboratory processes.
• Proven experience managing personal issue queue as well as that of junior resources, assigning work orders, and providing advice on issues.
• Experienced at managing calls from customers for assistance and skillful at closing the loop with creating and updating pertinent documentation.
• Experienced at training team members on troubleshooting and remediating issues associated with ancillary applications.
• Proven knowledge of lab clinical workflows and how staff roles impact end user experience.
• Proven ability to mentor junior team members on operational and system workflows, as well as usage of systems and internal process.
• Proven ability to lead all types and phases of highly complex projects.
• Held previously successful role for an ancillary application or system initiative, which required the use of project management tools and methodologies and experience with all project phases.

Education/Licensure/Certification

• Bachelor’s degree or an equivalent combination of education and relevant experience preferred.
• Epic Beaker Certification.