Sr. Key Account Specialist (USI7)

About the role

The Senior Key Account Specialist is responsible for building strategic relationships and leveraging sales techniques to drive revenue and growth for Kellstrom Aerospace. As a key member of our team, you will play a crucial role in identifying opportunities, developing market penetration strategies, and fostering business relationships to achieve our revenue and margin objectives in the dynamic aviation industry.

Responsibilities

• Manage business relationship as a key liaison between customer and Kellstrom Materials internal departments.
• Continuous research of industry, market trends and product, for use as sales leads, market plans and development pertinent to Kellstrom sales objectives.
• Identify customer opportunities and clearly communicate findings to appropriate Kellstrom associates; assist USM team to vet opportunities for sales of USM material opportunities with data collection.
• Speak with regular and prospective customers to solicit orders by phone; discuss suitability of different types of surplus material and parts to meet customer’s requirements and evaluate forecast needs.
• Enter sales inquiries, quotes, and orders; using Management’s criteria ensures efficiency and timeliness of sales from initial contact to closure of transaction and customer service follow‑up.
• Prepare reports on business transactions and sales calls.
• Enter new customer data and other sales data for current customers into a computer database.
• Assist Regional Sales Managers to close package opportunities and develop customers.
• Maintain current assigned customers.
• Develop ongoing customer service improvements.
• Review and update open (backlog) orders.
• Investigate and resolve customer problems with deliveries, quality, etc. to ensure overall customer satisfaction.
• Interface with internal customers.
• Manage responsibility for Sales and Support activity domestically and internationally.
• Assist Credit and Collection on past due invoices.
• Ensure decisions made on disposition of nonconforming products adhere to Kellstrom’s quality procedures.
• Travel as required based on business needs.
• Other duties as assigned.

Requirements

• Bachelor’s degree OR an additional 3 years of specific work experience in lieu of degree.
• 5 years of relevant/technical work experience.
• 3 years of experience in sales or the aviation industry.

Skills

• Analytical mindset: proficient in working with mathematical and financial concepts such as PBIT and ROI; able to apply mathematical concepts to practical situations, such as fractions, percentages, ratios, and proportions.
• Critical thinking and problem‑solving: skilled at defining problems, collecting data, establishing facts, and drawing valid conclusions; ability to interpret technical instructions and handle abstract and concrete variables.
• Proven negotiation skills and a focus on maintaining corporate profitability goals.

Qualifications

• Ability to read, analyze, and interpret common technical journals.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management.
• Ability to speak a second language (a plus).

The selected applicant will be subject to a background check and drug testing.