Sr. Client Services Specialist - Key Accounts
Guardant Health · Illinois, United States · 1 mo ago
RemoteRemoteOTHR$74k–$102k/yrFull-time
We need to output HTML fragment with sections: h3 headings for sections present. Must not repeat job title. Must not include Job ID etc. Must include only sections with real content. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Hybrid Work Model" maybe? It's a section but we need to see if it's considered a heading? The posting includes "Hybrid Work Model: This section is applicable..." It's a paragraph describing hybrid work model. Should we treat as a section? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings if appropriate. The posting includes: Company Description (maybe About the role?), Essential Duties And Responsibilities (Responsibilities), Qualifications (Requirements/Qualifications), Hybrid Work Model (maybe Schedule?), Pay (salary range). Also there is mention of "Hybrid Work Model" describing schedule. Could map to Schedule. Also there is mention of "AI & Digital Fluency" maybe Skills? Could be part of Qualifications or Skills. The instruction: Prefer a few substantive sections over many thin ones. So we can combine similar content.
We need to output only HTML fragment, no /, no markdown fences.
We need to include sections only when posting has real specific content.
Let's extract content:
Company Description: first paragraph about Guardant Health. Could be "About the role"? Actually it's company description. Could be placed under
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings if appropriate. The posting includes: Company Description (maybe About the role?), Essential Duties And Responsibilities (Responsibilities), Qualifications (Requirements/Qualifications), Hybrid Work Model (maybe Schedule?), Pay (salary range). Also there is mention of "Hybrid Work Model" describing schedule. Could map to Schedule. Also there is mention of "AI & Digital Fluency" maybe Skills? Could be part of Qualifications or Skills. The instruction: Prefer a few substantive sections over many thin ones. So we can combine similar content.
We need to output only HTML fragment, no /, no markdown fences.
We need to include sections only when posting has real specific content.
Let's extract content:
Company Description: first paragraph about Guardant Health. Could be "About the role"? Actually it's company description. Could be placed under About the role
maybe. But the instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings as appropriate.
We have:
- About the role: maybe a brief description of the role: "The Client Services Key Account Specialist is responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts..." etc. That's substantive.
- Responsibilities: list of duties (Essential Duties And Responsibilities) with subcategories: EMR Navigation & Case Resolution, Key Account Client Support, Tissue Procurement & Clinical Coordination, Cross-Functional Collaboration & Continuous Improvement. We'll output as - items.
- Requirements/Qualifications: Qualifications section includes Bachelor’s degree required, live in Chicago Area, ability to travel, background in Biotechnology etc 5+ years experience, prior field experience strongly preferred, experience with EMR systems, handling PHI/HIPAA, communication skills, cross-functional collaboration, attention to detail, managing multiple tasks, experience generating reports, proficiency in Salesforce, MS Office, JIRA, AI & Digital Fluency (demonstrate curiosity etc). We'll include as list.
- Skills: maybe we can combine with Qualifications; but we could have a Skills section for things like "Strong communication skills, accountability, ability to collaborate cross-functionally, detail-oriented, operationally disciplined, navigating EMR systems, proactive problem solving". However we already have many in Qualifications. To avoid thin sections, we could merge Skills into Qualifications or Responsibilities. The instruction: Prefer a few substantive sections over many thin ones. So maybe we have three sections: About the role, Responsibilities, Qualifications (including skills). Pay and Schedule: we have salary range and hybrid work model (schedule). So we could have Pay and Schedule sections.
Thus sections: About the role, Responsibilities, Qualifications, Pay, Schedule.
Check if any content for Benefits: none specific. So omit Benefits.
Now we need to preserve all substantive information, not invent or summarize away detail. Must not omit details like "Ability to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time." That's physical demands; could be part of Qualifications or maybe Schedule? It's not pay or schedule. Could be included in Qualifications as additional requirement. We'll include as a bullet.
Also "Guardant Health is committed to providing reasonable accommodations..." that's EEO boilerplate; we should remove EEO/equal-opportunity boilerplate. So remove that paragraph.
Also "A background screening including criminal history is required..." that's maybe not boilerplate but could be considered a requirement. It's a condition of employment. Might be kept as part of Qualifications? It's a condition. We'll keep as a bullet maybe.
Also "If you need support, please reach out to Peopleteam@guardanthealth.com" that's application instruction? It's contact for accommodation; could be considered boilerplate? Might be considered part of EEO. Safer to remove.
Also "Please visit our career page at: http://www.guardanthealth.com/jobs/" that's application instruction; remove.
Also "To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants." remove.
Also "Guardant Health is an Equal Opportunity Employer..." remove.
Also "All qualified applicants will receive consideration..." remove.
Also "All your information will be kept confidential according to EEO guidelines." remove.
Also "GH will consider qualified applicants with criminal arrest or conviction histories..." maybe keep as part of Qualifications? It's about background screening. Might be considered EEO? It's about criminal history consideration; could be kept as a note but might be considered EEO-related. Safer to remove? The instruction: remove EEO/equal-opportunity/scam-warning boilerplate. This statement about considering applicants with criminal history is part of Fair Chance policy; could be considered EEO-related. I'd remove to be safe.
Now we need to preserve all substantive information: company description, role responsibilities, qualifications, pay range, schedule/hybrid model, physical demands, background screening requirement (maybe keep). We'll keep background screening as a bullet under Qualifications.
Now craft HTML.
We'll start with
About the role
then a containing the role description (maybe two paragraphs). Then
Responsibilities
then with items for each duty category; each item may contain sub-details. We need to preserve details; we can embed sub-bullets? The instruction only says use - for any list of duties/requirements/benefits. It doesn't forbid nested lists, but we can keep flat list with detailed sentences.
We'll list each duty as a
- with the description.
Responsibilities categories:
- EMR Navigation & Case Resolution: Access and navigate client/provider EMR systems (e.g., Epic, Cerner) to retrieve patient and clinical data. Identify and resolve missing, incomplete, or incorrect information impacting case processing. Identify repeat order time points and coordinate sample collection with the clinical team. Document findings, actions taken, and resolutions in internal systems with precision and compliance. Escalate systemic issues appropriately and contribute to process improvements.
- Key Account Client Support: Serve as the primary point of contact for assigned Key Accounts (remote and in-person as needed). Provide proactive order follow-ups and reminders to ensure timely case progression. Respond to client inquiries clearly, professionally, and with urgency. Manage customer data requests in alignment with compliance and privacy standards. Address account-level concerns and coordinate resolution with cross-functional partners.
- Tissue Procurement & Clinical Coordination: Manage and track tissue sample requests from initiation through receipt and documentation. Coordinate shipping, pathology lab communication, and internal follow-ups. Review pathology reports to extract relevant clinical information and support case resolution. Support and reconcile Advance Beneficiary Notices (ABNs) and other required clinical documentation. Ensure all documentation meets HIPAA and internal compliance standards.
- Cross-Functional Collaboration & Continuous Improvement: Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations to support account needs. Participate in ongoing training to remain current on EMR systems, client protocols, and regulatory requirements. Contribute to scalable workflow improvements and operational best practices. Support strategic discussions with internal and external stakeholders when needed.
Now Qualifications: We'll list bullet points.
Qualifications bullets:
- Bachelor’s degree required.
- Must live in the Chicago Area.
- Ability to travel to assigned accounts as required.
- Background in Biotechnology, Life Sciences, Healthcare with 5+ years of relevant experience working with healthcare providers and cross-functional teams.
- Prior field experience strongly preferred.
- Experience working in or with EMR systems (Epic, Cerner, etc.) preferred.
- Demonstrated experience handling PHI and working within HIPAA compliance standards.
- Proven ability to communicate complex clinical or operational topics clearly.
- Strong cross-functional collaboration skills.
- High attention to detail with the ability to manage multiple concurrent tasks.
- Experience generating and interpreting reports to support customer needs.
- Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems.
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
- Ability to lift routine office supplies and use office equipment; majority of work performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment; ability to sit for extended periods of time.
- A background screening including criminal history is required for this role.
Now Pay:
Pay
then with salary ranges.
We have: Primary Location: Remote-USA-IL Primary Location Base Pay Range: $73,890 - $101,610 Other US Location(s) Base Pay Range: $69,785 - $95,965 If the role is performed in Colorado, the pay range for this job is: $73,890 - $101,610
We'll combine: The annualized base salary range for the primary location (Remote-USA-IL) is $73,890 - $101,610; for other US locations $69,785 - $95,965; if performed in Colorado, the range is $73,890 - $101,610.
Now Schedule:
Schedule
then describing hybrid work model: Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
We'll preserve that.
Now About the role: we need to include company description and role summary. The company description is first paragraph about Guardant Health. Then role summary: "The Client Services Key Account Specialist is responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts. This role ensures timely case resolution, accurate clinical documentation, and proactive account management while serving as a trusted liaison between clients and internal teams. The individual in this role must be detail-oriented, operationally disciplined, and comfortable navigating EMR systems and complex clinical workflows. Success requires strong communication skills, accountability, and the ability to collaborate cross-functionally to drive scalable, repeatable solutions. In this role, the Client Services Key Account Specialist is responsible for delivering exceptional customer service to Guardant Health’s Key Accounts. They will be navigating EMR systems to extract and resolve clinical data issues, managing client communications and supporting account-level needs. They also coordinate repeat orders, critical
About the role
then acontaining the role description (maybe two paragraphs). Then
Responsibilities
then- with items for each duty category; each item may contain sub-details. We need to preserve details; we can embed sub-bullets? The instruction only says use
- for any list of duties/requirements/benefits. It doesn't forbid nested lists, but we can keep flat list with detailed sentences. We'll list each duty as a
- with the description.
Responsibilities categories:
- EMR Navigation & Case Resolution: Access and navigate client/provider EMR systems (e.g., Epic, Cerner) to retrieve patient and clinical data. Identify and resolve missing, incomplete, or incorrect information impacting case processing. Identify repeat order time points and coordinate sample collection with the clinical team. Document findings, actions taken, and resolutions in internal systems with precision and compliance. Escalate systemic issues appropriately and contribute to process improvements.
- Key Account Client Support: Serve as the primary point of contact for assigned Key Accounts (remote and in-person as needed). Provide proactive order follow-ups and reminders to ensure timely case progression. Respond to client inquiries clearly, professionally, and with urgency. Manage customer data requests in alignment with compliance and privacy standards. Address account-level concerns and coordinate resolution with cross-functional partners.
- Tissue Procurement & Clinical Coordination: Manage and track tissue sample requests from initiation through receipt and documentation. Coordinate shipping, pathology lab communication, and internal follow-ups. Review pathology reports to extract relevant clinical information and support case resolution. Support and reconcile Advance Beneficiary Notices (ABNs) and other required clinical documentation. Ensure all documentation meets HIPAA and internal compliance standards.
- Cross-Functional Collaboration & Continuous Improvement: Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations to support account needs. Participate in ongoing training to remain current on EMR systems, client protocols, and regulatory requirements. Contribute to scalable workflow improvements and operational best practices. Support strategic discussions with internal and external stakeholders when needed.
Now Qualifications: We'll list bullet points.
Qualifications bullets:
- Bachelor’s degree required.
- Must live in the Chicago Area.
- Ability to travel to assigned accounts as required.
- Background in Biotechnology, Life Sciences, Healthcare with 5+ years of relevant experience working with healthcare providers and cross-functional teams.
- Prior field experience strongly preferred.
- Experience working in or with EMR systems (Epic, Cerner, etc.) preferred.
- Demonstrated experience handling PHI and working within HIPAA compliance standards.
- Proven ability to communicate complex clinical or operational topics clearly.
- Strong cross-functional collaboration skills.
- High attention to detail with the ability to manage multiple concurrent tasks.
- Experience generating and interpreting reports to support customer needs.
- Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems.
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
- Ability to lift routine office supplies and use office equipment; majority of work performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment; ability to sit for extended periods of time.
- A background screening including criminal history is required for this role.
Now Pay:
Pay
thenwith salary ranges. We have: Primary Location: Remote-USA-IL Primary Location Base Pay Range: $73,890 - $101,610 Other US Location(s) Base Pay Range: $69,785 - $95,965 If the role is performed in Colorado, the pay range for this job is: $73,890 - $101,610 We'll combine: The annualized base salary range for the primary location (Remote-USA-IL) is $73,890 - $101,610; for other US locations $69,785 - $95,965; if performed in Colorado, the range is $73,890 - $101,610. Now Schedule:
Schedule
thendescribing hybrid work model: Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. We'll preserve that. Now About the role: we need to include company description and role summary. The company description is first paragraph about Guardant Health. Then role summary: "The Client Services Key Account Specialist is responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts. This role ensures timely case resolution, accurate clinical documentation, and proactive account management while serving as a trusted liaison between clients and internal teams. The individual in this role must be detail-oriented, operationally disciplined, and comfortable navigating EMR systems and complex clinical workflows. Success requires strong communication skills, accountability, and the ability to collaborate cross-functionally to drive scalable, repeatable solutions. In this role, the Client Services Key Account Specialist is responsible for delivering exceptional customer service to Guardant Health’s Key Accounts. They will be navigating EMR systems to extract and resolve clinical data issues, managing client communications and supporting account-level needs. They also coordinate repeat orders, critical