Client Services Sr. Account Specialist

About the role

Yahoo DSP is shaping the future of omnichannel advertising by embedding agentic AI at the core of our platform and business. We believe intelligent AI agents can augment human expertise, automate complex workflows, surface deeper insights, and enable more proactive decision-making—allowing our teams to spend more time on strategic consulting and customer success. This approach empowers us to elevate every client interaction by delivering smarter recommendations, faster execution, and more personalized service that drives meaningful business outcomes.

As a Sr. Account Specialist on the Client Services team, you will partner with advertisers and agencies to maximize performance and long-term growth on the Yahoo DSP. You’ll combine deep platform expertise with strategic thinking to help customers achieve their business objectives across every stage of the campaign lifecycle. As we embrace an agentic-first operating model, you’ll leverage AI-powered tools and intelligent workflows to enhance productivity, improve decision-making, and deliver faster, more proactive service.

Responsibilities

• Serve as the primary advertiser point of contact throughout the entire campaign lifecycle, owning campaign success from launch through optimization and post-campaign analysis.
• Manage a portfolio of accounts as a strategic business owner, identifying opportunities to grow customer investment and long-term partnerships.
• Become an expert in the Yahoo DSP, including Programmatic Display, Advanced TV, Native, DOOH, OLV, Commerce Media, and emerging advertising solutions.
• Partner cross-functionally with Sales, Associate Client Services, Product, Operations, and other teams to deliver exceptional customer outcomes.
• Build trusted consultative relationships with brand and agency partners by providing strategic recommendations grounded in performance data and business objectives.
• Monitor campaign delivery and performance, proactively identifying optimization opportunities, resolving issues, and recommending growth strategies.
• Develop and present strategic insights, campaign wrap-ups, executive business reviews, and performance recommendations.
• Lead onboarding and ongoing education for clients, helping them maximize platform adoption and campaign success.
• Champion the voice of the customer by partnering with Product teams to influence platform enhancements and future innovation.
• Embrace an agentic-first approach by leveraging AI-powered tools and intelligent workflows to improve productivity, accelerate campaign analysis, automate routine tasks, and deliver faster, higher-quality client recommendations.
• Continuously identify opportunities to improve internal processes and customer experiences through innovation, automation, and thoughtful application of AI capabilities.
• Lead proactively—not simply by managing tasks, but by anticipating client needs, thinking strategically, and driving accounts forward.

Requirements

• BS/BA or equivalent experience.
• 3–5+ years of experience in digital advertising, client services, account management, marketing, or a related field.
• Demonstrated success managing client relationships and serving as a trusted strategic advisor.
• Proven ability to analyze campaign performance, identify trends, develop actionable insights, and optimize results using data and analytics.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Advanced proficiency with Google Workspace and Microsoft Excel.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and critical thinking skills with a passion for solving complex business challenges.
• Deep understanding of digital marketing strategy, programmatic advertising, campaign execution, and measurement.
• Experience collaborating across cross-functional teams in a client-facing environment.
• Experience using—or strong enthusiasm for adopting—Generative AI and agentic AI tools to accelerate workflows, synthesize campaign insights, automate repetitive work, and deliver higher-quality client outcomes.
• Curiosity and commitment to continuously learning emerging AI technologies and identifying opportunities to thoughtfully apply them to improve both internal operations and customer service.

Benefits

• Comprehensive healthcare coverage.
• 401(k) with company match.
• Backup childcare support.
• Education stipends.

Pay

The compensation for this position ranges from $87,750.00 to $182,500.00 per year, varying depending on location, skills, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions.