Sr Client Accounts Specialist

DLA Piper is a bold, exceptional, collaborative, and supportive firm where our people are the backbone, heart, and soul. This is a place to engage in meaningful work and grow your career at any stage of your professional journey.

About the role

The Senior Client Accounts Specialist supports the firm’s strategic initiatives by working with a team of specialists within Legal Support Services and Accounting to provide streamlined billing and client account services. This role handles the most complex domestic and global billing clients, edits and finalizes invoices, researches billing data, and ensures cohesive full-cycle billing support for attorneys with complex billing needs. The position also provides training and mentoring to other staff members on billing procedures.

Responsibilities

US Clients

• Performs duties supporting the full billing cycle, including reviewing and editing proformas, seeking approvals for deferrals, write-offs, and time transfers.
• Fields billing inquiries from attorneys and clients.
• Creates and maintains complex monthly reporting and reviews data for accuracy prior to submission.
• Gathers and submits accrual information based on client requirements.
• Researches and resolves electronic billing rejections.
• Maintains accurate descriptions of client billing requirements, including guidelines from the client’s general counsel, and updates them as needed.
• Tracks and resolves tickets assigned by the Accounting Service Desk daily.
• Finalizes invoices and submits them directly to clients (per policy) or provides them to attorneys for transmission (per approved exceptions).
• Provides support, guidance, mentoring, and training to staff as needed.
• Submits finalized invoices electronically based on client requirements.
• Serves as a point of escalation for more junior Specialists.

Global Clients

• Coordinates and leads global client unified billing, managing global client account assignments and performing full-cycle billing functions.
• Creates and maintains complex monthly reporting and reviews data for accuracy prior to submission.
• Liaises with international attorneys and finance counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
• Follows up with international counterparts to ensure timely invoicing and budget adherence.
• Troubleshoots issues with finance counterparts as needed.
• Tracks and resolves tickets assigned by the Accounting Service Desk daily.
• Generates global client LEDES files for electronic billing based on client requirements.

Other duties as assigned.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in Accounting, Finance, or a similar field preferred.
• Minimum of 5 years’ direct billing or client accounts experience in a law or professional services organization, including domestic, global, and e-Billing.
• Experience as a team lead or with responsibility for complex billing is preferred.
• Strong computer skills, including advanced proficiency in Excel and accounting systems such as Elite and/or Aderant.
• Proficiency in e-billing applications such as eHub or Bill Blast.

Skills

• Strong communication and interpersonal skills for interacting with staff and timekeepers.
• Team-oriented with the ability to work collaboratively in a fast-paced environment.
• Excellent proofreading skills and strong attention to detail.
• Ability to troubleshoot and resolve complex problems.
• Proven analytical skills.
• Ability to work independently and take direction well.

Location

This position is available in our Chicago, Austin, Dallas, Houston, Los Angeles, Minneapolis, Palo Alto, Phoenix, San Diego, San Francisco, or Seattle office and offers a hybrid work schedule.

Pay

The expected hiring range for this position is $36.79 - $58.49 per hour, depending on the candidate’s geographic market location. Non-exempt positions will be paid on an hourly basis and include overtime in accordance with applicable laws. Compensation will also depend on the candidate’s experience, skills, educational and professional background, and overall qualifications.

Benefits

We offer a comprehensive package of benefits, including medical, dental, and vision insurance, and a 401(k) plan.

Physical Demands

This role primarily involves sedentary work, requiring occasional exertion of up to 10 pounds of force to lift, carry, push, pull, or move objects. It involves sitting for extended periods, with occasional walking and standing, and may include domestic or international travel.

Work Environment

This position may have a hybrid work arrangement combining remote and in-office work, determined at the time of hiring and subject to the firm’s discretion.