Sr Client Accounts Specialist

About the role

The Senior Client Accounts Specialist, working in collaboration with and in support of the firm’s strategic initiatives, works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm.

Responsibilities

• Performs a variety of duties to support the full billing cycle to reviewing and editing proformas, seeking requisite approvals for deferrals, write-offs and time transfers.
• Fields billing inquiries.
• Creates and maintains complex monthly reporting.
• Reviews data for accuracy prior to submitting.
• Gathers and submits accrual information based on client requirements.
• Researches and resolves electronic billing rejections.
• Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy).
• Includes other billing information as needed.
• Provides support, guidance, mentoring and training to staff as needed.
• Serves as a point of escalation to more junior Specialists.
• Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.
• Creates and maintains complex monthly reporting.
• Reviews data for accuracy prior to submitting.
• Liaises with international attorneys and/or finance counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
• Follows-up frequently with international counterparts to ensure that engaged locations stay within budget and issues invoices timely.
• Troubleshoots issues with finance counterparts as needed.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Generates global client LEDES files for electronic billing based on client requirements.
• Other duties as assigned.

Qualifications

• Strong communication and interpersonal skills required to interact with staff and timekeepers.
• Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
• Must be an accurate proofreader and have strong attention to detail.
• Ability to troubleshoot and resolve complex problems required.
• Has proven analytical skills.
• Is able to work independently and is able to take direction well.

Skills

• Strong computer skills including advanced proficiency in Excel and accounting systems such as Elite and/or Aderant.
• Proficiency in e-billing applications such as eHub or Bill Blast.

Benefits

Not specified.

Pay

$36.79 - $58.49 per hour depending on the candidate’s geographic market location.

Schedule

Hybrid work schedule.