Sr. IT Medical Imaging Analyst (Hybrid) Epic Radiant

Job Summary

About the role

Responsible for enhancing, supporting, and maintaining medical imaging and clinical applications within the Virtua Health System.

Responsibilities

• Demonstrates subject matter expertise in solutions development and implementation of software and workflow design in the following service lines: Cardiology, Dental, Maternal Fetal Medicine, Neurology, Perinatal, and Radiology.
• Understands and documents complex business needs as well as recommends appropriate IS solutions.
• Extensive knowledge of customer workflow, application software, technical system integrations, modality configurations, and building tools.
• Provides instruction on various technical topics to other team members, assists with oversight of at least 5 IT applications and provides expertise and leadership for at least 5 projects per year.
• Assists with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects.
• Performs system administration work related to IT applications and associated systems; assists with development and implementation of procedures to support and maintain existing systems; responsible for testing disaster recovery plans for the Virtua environment.
• Collaborates with customers, Virtua IT resources, Informatics, and vendors to develop and design complex future state business processes and workflows.
• Maintains maximum system performance using appropriate tools, methods and thresholds to proactively monitor critical issues and takes corrective action to rectify and minimize system interruptions.
• Spearheads small to medium projects and/or upgrades as necessary following all project management standards.
• Assists with troubleshooting and problem-solving support and acts as a technical resource to other IT staff.
• Actively participates in system build, configuration, and testing events.
• Develops complex test plans and completes unit and integrated testing for supported applications including 3rd party applications.
• Prepares required testing validation documentation and obtains review and necessary approvals for go-live.
• Works independently on small/medium team projects within the designated timeframe and under guidance of Lead Analyst, Architect, or manager.
• Serves as a role model, team lead and mentor for staff; enforces best practices, accepts stretch assignments, leads service improvement efforts within the team, creates education sessions to share technical knowledge, and facilitates team meetings when requested by the team manager.
• Maintains CMDB within Service Now to ensure appropriate documentation for modalities, medical imaging equipment, and clinical applications.
• Adheres to IT Standards with Problem Management, Change Management, Content Management, Data Courier and IT Practices as required to provide on-call 24x7 support.
• Cultivates and disseminates knowledge of application change management best practices.
• Coordinates software updates and changes.
• Ensures high availability and performance of business applications meeting defined SLAs.
• Performs service interruption analysis to identify trends or service improvement needs.
• Periodically reviews the team’s customer ticket queues to ensure compliance with expected IT metrics for problems, requests and incidents.
• Participates in performance improvement activities working closely with departments’ identified and key personnel to improve and/or design future needs and efficient workflow processes that include further integration for end users, clinical operational and physician users.

Qualifications

• At least 5+ years of experience directly related to healthcare IT, preferably in medical imaging technologies.
• Expertise in multiple medical imaging and clinical applications.
• Excellent facilitation and communication skills.
• Healthcare Business or clinical specialty experience is highly recommended.
• Knowledgeable regarding the business of health care, the flows of information and emerging technologies.
• Able to function with minimal supervision and as part of a team.
• Able to deal with ambiguity and multiple priorities in a busy decentralized multi-entity environment.
• An excellent role model and service provider with a commitment to quality, with the ability to convey confidence in the IT function and provide leadership and mentoring to staff.
• B.A./B.S. in Information Systems or related field required. A combination of relevant education and experience will be considered in lieu of a degree.
• Expertise and certification required in multiple IT applications.
• Proficient with MS Office applications, including Word, Excel, Visio, MS Teams, and PowerPoint.
• Also, proficient in the use of Service Now.