SR IT EPIC ANALYST Cadence/Referrals

Key Responsibilities

• Serve as a senior resource and subject matter expert for Epic applications, workflows, integrations, and operational processes.
• Independently manage Epic design, configuration, testing, implementation, optimization, and support activities for complex initiatives and integrations involving Epic and non-Epic systems.
• Collaborate with operational and technical stakeholders to analyze workflows, identify root causes of issues, recommend solutions, and implement system improvements.
• Lead troubleshooting efforts for complex tickets, enhancements, integrations, and cross-functional system issues.
• Perform advanced Epic builds, configurations, customizations, and modifications including security changes, order sets, templates, scheduling logic, provider setup, and integrated workflows.
• Cookordinate and manage integrations with third-party vendors and internal applications ensuring successful interoperability and functionality.
• Participate in system upgrades, release management, integrated testing, maintenance, and enhancement prioritization.
• Communicate project updates, risks, milestones, and recommendations to leadership, operational teams, and end users.
• Support user training efforts, develop training materials, and provide guidance to super users and operational leaders.
• Mentor junior analysts and provide leadership on best practices, operational processes, and project execution.
• Participate in professional development activities including Epic training, certifications, conferences, and industry forums.

Education

• Bachelor’s Degree required OR
• Associate’s Degree with 2 additional years of related experience OR
• High School Diploma/GED with 4 additional years of related experience.

Required Certifications

• Epic Cadence
• Epic Referrals

Preferred Certifications

• Lean Six Sigma Green Belt.
• Additional ancillary Epic certifications.

Required Experience

• Minimum 3 years of Epic Cadence and Referral application support and/or implementation experience performing builds and configurations within targeted Epic applications.
• Experience supporting operational workflows, troubleshooting complex issues, system analysis, integrations, and user support.
• Experience presenting technical information to stakeholders and training end users.

Preferred Experience

• 5+ years of Epic Cadence and Referral application support and build experience.
• Experience supporting hospital revenue cycle, patient scheduling, finance/billing, or related healthcare operational areas.
• Experience working as an Epic super-user or within healthcare operational environments.