Sr IT Engineer VDI

About the role

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

The Sr IT Engineer (VDI) will work to design, deploy, and maintain our virtual desktop infrastructure. You’ll own the health and performance of our virtual desktop and app publishing environment, working closely with infrastructure and security teams to deliver a fast, reliable, and secure remote workspace experience for end users.

Responsibilities

• Operations (40%): Works with internal customers and 3rd party vendors to communicate, coordinate, manage expectations, approve, and assist with operational processes such as crisis management, support escalation, change management, release management, capacity management, and other ITIL processes
• Technology Strategy (20%): Assists and sometimes leads the development of technology strategy and roadmap within a given area of specialty including design, documentation, communication, and implementation of new or existing standards for infrastructure technologies while remaining current on industry trends
• Research and Analysis (10%): Analyzes, plans, justifies, schedules, and coordinates the implementation and maintenance of the specialty area’s administrative, operational, and financial initiatives including TCO, optimization, and efficiency
• Supplier Management (25%): Works with suppliers and, when needed, vendors to produce outcomes consistent with organizational strategy. Overseas reporting metrics, dashboards, and status reporting to meet expectations for quality and performance for discretionary, support and maintenance work.
• Financial Management (5%): Plans, monitors and controls operating and capital budget for assigned areas of responsibilities.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

• Bachelor's Degree in Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, or Related Field
• 8 years technical engineering experience

Required Skills

• Administer and maintain our VDI environment built on Omnissa Horizon (formerly VMware Horizon), including pools, golden images, and connection brokers
• Manage application publishing and delivery, ensuring apps are packaged, published, and performing reliably across the user base
• Design and maintain the underlying VMware infrastructure (vSphere/ESXi, vCenter) supporting the VDI environment
• Build and maintain golden images, master templates, and instant/linked clone pools
• Monitor VDI performance and capacity, troubleshooting latency, login, and session issues
• Manage profile and user data persistence solutions (e.g., App Volumes, Dynamic Environment Manager)
• Patch and update golden images and published app packages on a regular cadence
• Partner with Security to enforce access policies, MFA, and endpoint compliance for VDI sessions
• Document environment architecture, runbooks, and troubleshooting procedures
• Evaluate and recommend improvements to the VDI stack as user needs and scale grow

Desired Attributes

• Design thinker
• Curious & Creative
• Able to function in tactical and operational levels
• Strong communicator and collaborator
• Able to work collaboratively in a highly matrixed environment
• Ability to effectively drive people, process, and technology changes
• Proven record of effective leadership
• Subject Matter Expert
• Highly self-motivated with the ability to drive resources toward deadlines and manage ambiguity to effectively solve problems by embracing the health system's highly dynamic, constantly changing environment
• Knowledge of regulatory and contractual compliance is beneficial
• Experience leading large, complex projects across multiple functional departments
• Experience in a complex healthcare organization is beneficial
• The ability to explain complex technical ideas and issues to both technical and non-technical audiences is desired

Schedule

• Work Shift: Day
• Scheduled Weekly Hours: 40
• Department: IT Enterprise Endpoint Engineering