Jobs · Information Technology · Georgia

Sr IT Business Analyst - Digital Manufacturing

Smurfit Westrock · Georgia, United States · 1 mo ago
Information TechnologyFull-time
We need to produce HTML fragment with sections: About the role? The description includes many paragraphs. We need to extract sections: maybe "About the role", "Responsibilities", "Requirements", "Skills", "Benefits". The posting includes "Position Summary", "How You Will Impact WestRock", "What You Need To Succeed", "Skills/Knowledge Desired", "What We Offer". Also mention "Corporate culture..." etc. We must not repeat job title. No Job ID. Remove boilerplate: drug screening, EEO etc. Also remove application instructions (none). Remove duplicated lines. We need to preserve all substantive info. Use

for headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We need to decide sections: Could have "About the role" (position summary), "Responsibilities" (How You Will Impact WestRock), "Requirements" (What You Need To Succeed), "Skills" (Skills/Knowledge Desired), "Benefits" (What We Offer). Also maybe "Pay" and "Schedule" only if present; not present, so omit. We must not create sections with filler. Ensure each heading has real content. We need to extract content and format as lists where appropriate. Let's parse. Position Summary paragraph: "The opportunity: This position will be part of the Digital Manufacturing application team. The associate is responsible for supporting, leading, and developing cutting edge applications for the pulp and paper industry providing primary IT business and application support in the Containerboard and Consumer mill facilities. In Addition, They Will Serve as an Aveva (PI System) expert to implementation teams as well as to key users in configuring, implementing, and troubleshooting Aveva and related interfaces.Work with business personnel and implementation team members to understand business needs, identify, design, and implement technology solutions to improve efficiency and effectiveness of business processes.Support all installed Aveva Components (PI data archive, PI-AF, PI Notifications, PI Vision and other related Aveva modules).Develop specifications for Aveva configurations, interfaces inbound and outbound. Work with other IT development staff to ensure proper integration of Aveva products with other Mill Systems.Document related business processes, document PI System configurations and design, develop end-user instructions, develop training material along with training end users.Identify improvement opportunities, work with key users to develop improvement plans, manage the plans, test, and implement.Provide data analysis and problem solving / troubleshooting services. Work with internal WestRock IT personnel and external contractors, where required, to deliver needed functionality. Establish solid and effective working relationships in a fast-paced environment.Become knowledgeable of other WestRock systems as required to effectively support the business processes that interact with the PI System.Support, maintain and manage upgrade projects for the Environmental Reporting Systems. Including but not limited to database and hardware upgrades as well as the addition of functionality.Serve as a technical and support resource for Systems that are a consumer or supplier of PI System Data" That's a long paragraph; we can split into bullet list for responsibilities? Actually responsibilities are in "How You Will Impact WestRock". The Position Summary is more about role overview. We'll treat as "About the role" prose. Responsibilities: "How You Will Impact WestRock" bullet-like sentences each starting with a verb. We'll convert to

    • . Requirements: "What You Need To Succeed" list of bullet-like sentences. We'll convert to
      • . Skills: "Skills/Knowledge Desired" list. Benefits: "What We Offer" list. We need to preserve all substantive info; not invent or summarize away detail. So we must keep each sentence as is, maybe as list items. Let's extract each bullet. From "How You Will Impact WestRock": - Act as a subject matter expert on applications in the supported portfolio ensuring that best practices are defined and implemented around security and stable deployment of applications and solutions. - Assist with configuration, testing, and deployment of enhancements around projects and platform and infrastructure improvements. - Troubleshoot system issues, perform root cause analysis, and coordinate fixes with vendors and technical teams. - Develop process flows, test scripts, training materials, and SOPs. - Deliver timely and effective technical support to minimize downtime and keep employees productive. - Improve customer satisfaction by resolving issues professionally, clearly, and with a strong focus on service quality. - Identify recurring technical problems and help implement long-term solutions that reduce repeat incidents. - Strengthen system reliability by monitoring support trends and escalating critical issues before they become larger business disruptions. - Contribute to process improvement by documenting solutions, creating knowledge articles, and standardizing support procedures. - Support business continuity by ensuring users have reliable access to the tools, systems, and applications they need to perform their jobs. - Enhance team efficiency by collaborating with other IT groups to resolve cross-functional issues quickly and effectively. - Protect company assets by following security best practices, supporting compliance requirements, and promoting safe technology use. - Provide actionable insights by tracking ticket patterns, response times, and root causes to help drive better support decisions. - Build trust across the organization by being dependable, responsive, and proactive in addressing user needs. That's all. Now "What You Need To Succeed": - Bachelor’s degree or equivalent work experience. - At least one year as a PI System Administrator or similar role. - 5 years overall experience in a similar role - Familiar with manufacturing practices and terminology, working knowledge of processes related to Process Control, DCS Systems, PLC’s and OPC interfaces. - Understanding of Microsoft Office products and be proficient with MS Excel. - Working knowledge of the SQL Server, Active Directory and Windows Operating Systems - Ability to set and work to deadlines, handle multiple priorities, organize work. - Business process and analysis skills, systems design, and analysis skills. - Development of documentation, training material, and instructional skills. - Good communication skills, ability to relate to users in business terms and relate technical solutions to business needs, ability to express ideas clearly and succinctly. - Ability to work with many different personality types inside IT and in the user community; ability to flex communication style, approach and content based on the audience. - IT and Process knowledge sufficient to gain credibility with user community and to speak in business terms about sometimes complex process and technical issues. - Ability to work cooperatively with others in a matrixed, team-oriented IT environment. - Leadership and relationship management skills at all organizational levels. - Ability to work with end-users and end-user management effectively to understand needs and prioritize work. - Ability to manage expectations and handle difficult situations. - Ability to organize and plan work to meet goals and deadlines. - Effective in a fast-paced, multi-constituent environment. Now "Skills/Knowledge Desired": - Managing OSI Soft PI System and integrated security model. - Ability to configure and troubleshoot interfaces: including OPC, UFL, PI2PI and networking interfaces (SNMP, Ping, and Performance Monitor) - Ability to troubleshoot and create PI system tags: including Performance Equations, PI-AF, Totalizers, and interface specific tags. - Familiar with running a mission critical application in a High Availability Environment. - Understanding of database technologies such as MS SQL and related infrastructure. - Knowledge of help desk software and help desk processes. - Familiar with Agile /Scrum processes. Now "What We Offer": - Corporate culture based on integrity, respect, accountability and excellence - Comprehensive training with numerous learning and development opportunities - An attractive salary reflecting skills, competencies and potential - A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. We must not include the drug screening line or EEO. So we drop those. Now we need to output HTML fragment with headings

        for each section. We need to decide section names: "About the role", "Responsibilities", "Requirements", "Skills", "Benefits". Use exactly those headings as per instruction: they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use those. We have content for About the role (position summary), Responsibilities (How You Will Impact WestRock), Requirements (What You Need To Succeed), Skills (Skills/Knowledge Desired), Benefits (What We Offer). No Qualifications separate; we can incorporate into Requirements. We must not repeat job title. Good. Now format: For About the role, we have a paragraph (maybe multiple sentences). We'll wrap in

        . Could also break into

        for each sentence but not required. We'll keep as one

        containing the position summary text. For Responsibilities, Requirements, Skills, Benefits: use

        • . Make sure to preserve all content exactly as given, preserving punctuation. Check for any duplicated lines: none. Now produce HTML. Let's craft. About the role paragraph: combine the Position Summary text exactly as given. Ensure we keep the capitalization and punctuation. Position Summary text: "The opportunity: This position will be part of the Digital Manufacturing application team. The associate is responsible for supporting, leading, and developing cutting edge applications for the pulp and paper industry providing primary IT business and application support in the Containerboard and Consumer mill facilities. In Addition, They Will Serve as an Aveva (PI System) expert to implementation teams as well as to key users in configuring, implementing, and troubleshooting Aveva and related interfaces.Work with business personnel and implementation team members to understand business needs, identify, design, and implement technology solutions to improve efficiency and effectiveness of business processes.Support all installed Aveva Components (PI data archive, PI-AF, PI Notifications, PI Vision and other related Aveva modules).Develop specifications for Aveva configurations, interfaces inbound and outbound. Work with other IT development staff to ensure proper integration of Aveva products with other Mill Systems.Document related business processes, document PI System configurations and design, develop end-user instructions, develop training material along with training end users.Identify improvement opportunities, work with key users to develop improvement plans, manage the plans, test, and implement.Provide data analysis and problem solving / troubleshooting services. Work with internal WestRock IT personnel and external contractors, where required, to deliver needed functionality. Establish solid and effective working relationships in a fast-paced environment.Become knowledgeable of other WestRock systems as required to effectively support the business processes that interact with the PI System.Support, maintain and manage upgrade projects for the Environmental Reporting Systems. Including but not limited to database and hardware upgrades as well as the addition of functionality.Serve as a technical and support resource for Systems that are a consumer or supplier of PI System Data" We need to ensure spaces after periods where missing. In original there are some missing spaces: "...interfaces.Work with..." Should we keep as is? We should preserve original text exactly; but we can add a space for readability? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Changing punctuation could be considered inventing? Adding a space is minor but could be considered altering. Safer to keep exactly as given. However the original text has missing spaces; we can keep them. Now produce HTML. Let's write:

          About the role

          The opportunity: This position will be part of the Digital Manufacturing application team. The associate is responsible for supporting, leading, and developing cutting edge applications for the pulp and paper industry providing primary IT business and application support in the Containerboard and Consumer mill facilities. In Addition, They Will Serve as an Aveva (PI System) expert to implementation teams as well as to key users in configuring, implementing, and troubleshooting Aveva and related interfaces.Work with business personnel and implementation team members to understand business needs, identify, design, and implement technology solutions to improve efficiency and effectiveness of business processes.Support all installed Aveva Components (PI data archive, PI-AF, PI Notifications, PI Vision and other related Aveva modules).Develop specifications for Aveva configurations, interfaces inbound and outbound. Work with other IT development staff to ensure proper integration of Aveva products with other Mill Systems.Document related business processes, document PI System configurations and design, develop end-user instructions, develop training material along with training end users.Identify improvement opportunities, work with key users to develop improvement plans, manage the plans, test, and implement.Provide data analysis and

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