Sr. IT Business Analyst

About the role

This role will report directly to the Director Enterprise Applications & Architecture, collaborating with stakeholders to understand and document business requirements, translating them into functional & technical specifications.

Responsibilities

• Develop and propose technology solutions that meet business needs, including creating wireframes, mockups, and process flow diagrams.
• Cook up and implement technology solutions that meet business needs, including creating wireframes, mockups, and process flow diagrams.
• Coordinate with project teams to ensure that solutions are implemented effectively and meet the specified requirements.
• Create comprehensive documentation, including user stories, use cases, and technical specifications.
• Serve as a liaison between the business and technical teams, ensuring clear communication and understanding of project goals.

Requirements

• Must reside in Atlanta, Georgia or surrounding cities within Georgia.

Qualifications

• Bachelor’s degree (or equivalent) from an accredited institution.
• Deep understanding of ERP modules and functionalities (Finance, Project Management, Service and Maintenance, Procurement, and HR).
• Determine and develop user requirements for systems in production, to ensure maximum usability.
• Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Establish and manage relationships with internal business partners, peers in IT leadership and executive stakeholders across all PPC companies.
• Excellent presentation, facilitation, organization, and team collaboration skills.
• Excellent written and verbal communication skills, effectively communicating across multiple levels of an organization.
• Experience in generating process documentation and reports.
• Forward-thinking and works effectively with stakeholders to define business and systems requirements for new technology implementations.
• Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation collaboratively, communicating effectively and efficiently with production, managerial, and executive teams.
• Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility.
• Strong working knowledge of relevant Microsoft applications, including Visio.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Write and review supporting documentation for the software, such as release notes, help documentation, articles, and features.
• Lead end-user training initiatives for enterprise applications, tailoring sessions by role to drive adoption and reduce post-go-live support dependency.
• Design and deliver instructor-led training, live system demos, and UAT walkthroughs to support new implementations, enhancements, and process changes.
• Support change management efforts by reinforcing new processes through structured training and follow-up sessions.
• Create and maintain comprehensive test scripts, training documentation, including user guides, step-by-step job aids, SOPs, quick reference guides, and FAQs for enterprise systems.

Skills

• Actively engaged in all aspects of the SDLC & Agile processes.
• Training delivery, UAT enablement, documentation creation, change management support.
• Construction management or related experience preferred.
• CRM Experience.
• Experience with IFS ERP platform preferred.
• Familiarity with Database structures & principles.
• PMP or Scrum Master certifications.
• MBA degree (or equivalent) from an accredited institution.

Benefits

PPC Partners Inc. is an Equal Opportunity Employer.