Sr. IT Analyst

Join a dynamic IT operations team supporting Windows servers, workstations, and privileged access technologies in a fast-paced environment. This role offers the opportunity to work on endpoint security, automation, and process improvement while helping maintain reliable, secure operations.

Responsibilities

• Administer Windows Server and workstation environments, including local user and group management, GPO settings, and access controls.
• Support privileged access and endpoint security operations, including onboarding accounts, managing safe configurations, and resolving platform issues.
• Troubleshoot password rotation failures, CPM-related errors, session connectivity issues, and account lockouts.
• Assist with endpoint security policy management, exclusions, and incident triage using relevant security tools.
• Develop PowerShell scripts to streamline routine tasks, reporting, health checks, and bulk account actions.
• Leverage APIs to support automation and integration workflows related to credential and account management.
• Create and maintain clear documentation such as SOPs, runbooks, knowledge articles, and troubleshooting guides.
• Support audit activities when needed and keep procedures aligned with current platform changes.
• Communicate updates clearly, follow through on tickets and requests, and escalate issues when service levels may be affected.
• Track and manage operational work to ensure incidents and service requests are resolved within SLA targets.

Requirements

• 5+ years of IT operations experience with a focus on Windows and/or privileged access management technologies.
• Strong hands-on experience with Windows Server administration, including RDP access, local accounts, groups, GPOs, and IAM concepts.
• Experience administering Windows workstations and applying security-focused configuration practices.
• Working knowledge of privileged access and endpoint security tools, including CyberArk Privileged Cloud, CyberArk EPM, and CrowdStrike.
• Ability to troubleshoot access and platform issues, including password rotation, CPM failures, and session problems.
• PowerShell scripting skills for automation, reporting, and operational support.
• Familiarity with using APIs to automate processes and connect systems.
• Strong documentation skills with the ability to produce clear, useful process materials.
• Excellent communication skills with a responsive, organized, and service-oriented approach.
• Disciplined mindset for maintaining metrics, meeting deadlines, and closing work accurately and on time.
• Bachelor’s degree in Computer Science, Information Security, IT, or a related field, or equivalent experience.

Preferred Skills

• Experience supporting privileged access platforms in a production environment.
• Background working with endpoint security operations and policy management.
• Exposure to audit support, compliance-related documentation, or process improvement initiatives.
• Ability to work collaboratively across technical teams and stakeholder groups.
• Comfort adapting to changing priorities while maintaining attention to detail.

Benefits

• Medical, dental, and vision coverage
• Retirement benefits

Pay

The pay range for this role is $22 - $46 per hour based on qualifications and experience.