Sr Internal Communications Consultant

Department Communications & Brand Reputation Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description Bring strategic insight, trusted counsel, and Heart to the communications that move Southwest Airlines forward. As a Sr Internal Communications Consultant, you’ll advise Executives and Senior Leaders, shape strategies for critical business priorities, and translate complex information into clear, compelling messages that connect with Employees. You’ll anticipate communication needs, use data and Employee sentiment to strengthen your approach, and bring Teams together to deliver aligned storytelling across internal, external, and digital channels. From preparing Leaders for high-impact moments to guiding communications during times of change or crisis, your expertise will help build trust, influence decisions, and turn strategy into action. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Serve as a strategic advisor to Executives, Senior Leaders, and stakeholders by providing expert communication counsel on critical business issues, enterprise initiatives, and reputational opportunities or risks, including anticipating and identifying communication needs before they arise and building proactive strategies to addressDevelop, lead, and execute comprehensive communication strategies and plans that align with Company objectives, determining tone, message, and channel for internal audiencesStrategically assess when external or social implications require involvement from other Teams, and partner with External and Social Communications Teams as needed to shape and deliver aligned communications. Anticipate and surface communication challenges, analyze metrics and Employee sentiment, and deliver actionable, data-driven insights and recommendations that strengthen impact, expand reach, and align communications with business prioritiesSupport Senior Leader communication platforms, including key messages, speechwriting, engagement prep, and proactive storytellingLead internal communication strategy during times of crisis, providing rapid, high-quality guidance to protect reputation and ensure transparency with EmployeesPartner across functions to drive integrated communication strategies that ensure consistent, effective storytelling across internal, external, and digital channelsMentor junior Team Members and contribute to thought leadership, methodologies, and best practices on communication and engagement trendsBuild strong, trust-based relationships with internal and external partners, influencing without direct authority to achieve aligned outcomesDevelop and deliver compelling reports and executive-level presentations that synthesize complex information into clear narratives, telling the story behind the data and shaping recommendations that influence senior decision makersMonitor industry, media, and communication trends to adapt strategies and maintain Southwest’s leadership in innovative communicationMay perform other job duties as directed by Employee’s Leaders Knowledge, Skills And Abilities Knowledge of communication strategies, tactics, tools, and their execution across diverse audiencesSkilled in written and verbal communication, including production of Executive-level materialsSkilled at analyzing complex information, identifying challenges, and recommending clear, actionable solutionsSkilled in public speaking and presentation, including comfort in front of Executive audiences and mediaAbility to anticipate challenges, adapt quickly, and lead through ambiguity and crisesAbility to influence and advise senior stakeholders with confidence and diplomacyAbility to connect communication to business outcomes utilizing strong business acumenAbility to mentor, provide thought leadership, and contribute to team development Education Required: High School Diploma or GED Experience Expert-level experience, expansive and far-reaching knowledge in:Communications strategy, executive messaging, public relations, and crisis communicationLeading cross-functional, enterprise-level communication projects Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space workstation/desk/office area for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust be able to travel periodically as neededMust be willing to work outside of 8-5 hours as needed depending on the needs of the businessMust meet confidentiality expectations pertaining to confidential, proprietary, and sensitive Company information Pay & Benefits Competitive market salary from $125,900 - $139,900* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits You’ll Love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefitsPay amount does not guarantee employment for any particular period of time.401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limitsProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Comp any. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 10/03/2026