Sr Installation Scheduler

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. With more than 13,000 colleagues in 40 countries, we focus daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.

About the role

The Senior Installation Scheduler coordinates and manages fast turn/transactional electronic security installation projects from booking through completion. This role manages all stages of the installation process, including interfacing directly with customers, coordinating project implementation, scheduling internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts, and driving customer satisfaction. The Installation Scheduler reports to the District General Manager.

Responsibilities

• Schedule Installation Technicians and/or Sub-Contractors to ensure jobs are prioritized to meet required customer completion dates.
• Manage and maintain backlog of assigned projects, including revenue forecasting, status codes, and project dates.
• Review entire backlog weekly (or as needed) with the District General Manager (DGM) for revenue forecasting.
• Attend daily calls with the DGM to review new projects and action items.
• Drive the installation process for all assigned orders from start to finish, collaborating closely with the DGM, program management team, and field leadership.
• Manage subcontractor schedules, including tracking arrivals and departures to/from customer sites.
• Review all new orders for Customer Contact Information, Scope of Work, and labor allowances.
• Serve as the primary customer contact and work with the sales team to obtain Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD).
• Maintain Electronic Installation Folders for all assigned orders.
• Manage changes to PSD and Project Scope, assessing impacts on product manufacturing, transportation, and resource scheduling.
• Handle equipment-related tasks, including submitting approved schedule orders, tracking equipment, processing RMAs, and obtaining service invoices from vendors.
• Issue, review, and submit subcontractor POs for approval and to Accounts Payable.
• After project completion, clean up MOR, process signed CFIN in Solomon, and close out tasks/reports.
• Create and document action items and notes in Solomon/Atlas, escalating as needed when action items are not met.
• Maintain installation schedules using Atlas or other company scheduling tools/systems.
• Follow up with the labor force via phone, email, etc., to ensure customer expectations for PSD and CCD are met.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent required.
• Minimum of 1-3 years of experience in operations scheduling, operations support, and/or project coordination.
• Demonstrated ability to multitask in a fast-paced working environment.
• Working knowledge of installation processes and systems, including the overall order-to-cash process.
• Basic understanding of general construction management/coordination requirements (knowledge of construction license and permit requirements is helpful).
• Proficiency in Excel, Word, Outlook, PowerPoint, database management, and project management systems.
• Highly motivated individual with a combination of professional business skills and basic technical knowledge.
• Strong leadership, communication (oral/written), and problem-solving skills.
• Detail-oriented, organized, and able to multi-task effectively.
• Effective written and verbal communication skills, with the ability to interact well with internal and external customers.
• Occasional lifting of parts and equipment as needed.

Benefits

• Highly competitive salary.
• Company training.
• Medical, Dental, Vision, and Life Insurance.
• Company Paid Short-Term and Long-Term Disability.
• 401K with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Educational Assistance.
• Exceptional growth opportunities.
• Wide variety of employee discounts on travel, equipment, and more.