Sr Inside Sales Consultant (Remote)

About the role

We believe in the power and joy of learning. At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Responsibilities

• Owning print renewals and identifying top print opportunities each quarter for digital conversion.
• Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities.
• Conducting sales demos using our digital content platforms like CIMA and ExamReady.
• Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
• Handing off converted digital accounts to the Customer Success Manager.

Requirements

• 3–5 years of experience in customer success, account management, or educational technology implementation.
• Proven track record to lead onboarding and training programs for institutional clients.
• Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption.
• Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies.
• Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms.
• Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios.

Qualifications

• Proven track record of successful account management and customer engagement.
• Ability to analyze and interpret data to inform decision-making.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.

Skills

• Customer relationship management skills.
• Solution consulting abilities.
• Account expansion strategies.
• CRM system proficiency (e.g., Salesforce).
• Experience with digital learning platforms.

Benefits

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.

Pay

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $25.00 - $30.00 USD

Schedule

Details on the work schedule will be provided upon interview.