Sr. Incident Management Engineer

About the role

Microsoft is seeking a Senior Incident Management (IcM) Engineer to lead the resolution of critical service and infrastructure incidents across Azure and cloud platforms. This role combines incident leadership, technical problem-solving, operational excellence, and reliability improvement. The ideal candidate has experience leading high-severity incidents, driving root cause analysis, influencing engineering teams, and improving the operational maturity of large-scale services.

Responsibilities

• Lead mitigation and resolution of high-severity service and infrastructure incidents.
• Coordinate cross-functional engineering teams during live-site events.
• Drive clear communication and decision-making during incident response.
• Ensure timely escalation, mitigation, and customer impact reduction.
• Lead post-incident reviews and root cause investigations.
• Drive corrective and preventive actions to reduce recurring incidents.
• Identify systemic reliability risks and recommend improvements.
• Partner with engineering teams to improve service resilience.
• Improve incident management processes, response playbooks, and escalation paths.
• Track and analyze operational metrics and trends.
• Drive improvements in incident response effectiveness and service availability.
• Support operational readiness reviews and outage preparedness activities.
• Influence engineering teams using data and operational insights.
• Partner with service owners, SRE teams, datacenter operations, and engineering organizations.
• Foster a culture of accountability, reliability, and customer focus.

Requirements

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements, including Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Familiarity with HW (EE, thermal, mechanical) issues and high-level ability to identify and route to SME as appropriate.
• Experience in incident management, cloud operations, Site Reliability Engineering, infrastructure engineering, or related disciplines.
• Experience leading complex technical incidents involving multiple teams.
• Proven troubleshooting and analytical skills.
• Proven communication and stakeholder management capabilities.
• Experience with Microsoft IcM or other enterprise incident management systems.
• Familiarity with KQL, Azure Monitor, Power BI, or operational analytics tools.
• Experience automating operational processes using scripting or automation frameworks.

What Success Looks Like

• Independently leads complex, high-impact incidents.
• Drives measurable reductions in recurring operational issues.
• Influences engineering teams to improve service reliability.
• Uses operational insights to improve customer experience and platform stability.
• Recognized as a trusted leader during critical incidents and escalations.

Target Candidate

A senior technical leader who thrives in high-pressure situations, can coordinate across organizations, and is passionate about improving the reliability and operational excellence of Microsoft's cloud services.

Pay

The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation.