Sr In-Home Operations Manager

What You'll Do

• Lead & Develop Teams
  • Directly manage, coach, and mentor Operations Managers who coordinate care between patients and technicians across multiple regions and states
  • Set clear expectations, drive accountability, and support professional growth
  • Build strong, engaged teams aligned around client outcomes
• Own Operational Excellence
  • Establish clear expectations and standards, and ensure proper communications for:
  • Technician engagement and stability
  • Client retention and satisfaction
  • Fulfillment of prescribed therapy
  • Service continuity and recovery from disruption
  • Consistent execution of The Treetop's client lifecycle procedures across regions
  • Monitor service fulfillment, disruption resolution, scheduled-to-actual performance, documentation quality, and retention of both clients and technicians
  • Identify trends, risks, and bottlenecks; implement corrective action plans
  • Monitor high-risk operational scenarios (extended service disruptions, repeated cancellations, pending discharges)
• Champion the Client & Family Experience
  • Ensure Operations Managers maintain strong, proactive relationships with families once services are active
  • Oversee escalation management for high-risk or complex client situations, including service disruptions and pending discharges
  • Reinforce a family-centered approach that balances operational efficiency with compassionate, responsive care
• Support and Retain Quality Technicians
  • Ensure Operations Managers maintain strong, proactive relationships with technicians once they are assigned to a client
  • Create workflows to document and track technician satisfaction and performance
  • Work with scheduling to ensure adequate hours for technicians
  • Partner with recruiting to ensure a steady flow of qualified technicians
• Collaborate with Clinical, Scheduling, Recruiting, and Executive leaders
  • To ensure adherence to payer requirements, internal policies, and SOPs across all operational teams
• Support Growth, Standardization, and Continuous Improvement
  • Design and refine compensation and incentive plans for Operations Managers that are aligned with client outcomes and service fulfillment
  • Drive continuous improvement initiatives using data in Salesforce

Requirements

• 5+ years in healthcare, behavioral health, ABA, or multi-site operations
• 3+ years leading managers or senior team members
• Strong coaching, accountability, and performance-management skills
• Experience with clinic-based and/or home-based care models
• Comfortable working in EMRs and scheduling systems (Lumary, CentralReach, or similar)
• Experience using reporting and dashboards in Salesforce strongly preferred
• Bachelor's degree preferred (advanced degree a plus)

Benefits

• Salary that matches your skills: $75,000 - $95,000 annually depending on experience
• Health, dental, and vision insurance
• Life insurance
• 401(k) with company match
• Paid Time Off & Paid Holidays
• Paid Training
• Supportive team culture: Fun, collaborative, and focused on professional growth