Sr. Implementation Manager
About the role
As a Senior Implementation Manager, you will lead complex, multi-site deployments of AssistIQ's platform across surgical suites and procedural areas in hospitals throughout North America. You will own end-to-end implementation, drive execution excellence, and play a key role in shaping scalable processes that support AssistIQ's growth.
This role goes beyond execution; you will act as a strategic partner to customers, a mentor to Implementation Managers, and a key voice in cross-functional collaboration with Product, Customer Success, and Leadership teams. Your ultimate goal is to ensure seamless adoption of AssistIQ's solution while delivering measurable value to customers.
We are looking for someone who thrives in a fast-paced, entrepreneurial environment and can confidently manage ambiguity and competing priorities. You will be expected to anticipate risks, influence outcomes, and elevate both customer experience and internal execution standards.
You will be expected to comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement).
Requirements
- Direct experience in Surgical ORs and/or procedural environments (e.g., Cath Lab, IR, Endoscopy) is strongly preferred, with a demonstrated understanding of clinical workflows, sterile field considerations, and real-time documentation practices
- 3+ years of experience leading software and/or hardware implementations, ideally within healthcare IT, across multiple end user groups with varying training needs and adoption strategies
- Experience managing key project stakeholder relationships and providing tracking and updates to the internal team as well as customer operational stakeholders
- Experience mentoring or leading team members in a formal or informal capacity
- Experience providing support during pre and post go-live and creating successful transitions to customer success teams
- Demonstrated capability for problem-solving, prioritization and project management
- Excellent interpersonal skills
- Strong communication (verbal, presentation, written) and time management skills
- A current driver's license
- 50% travel required