Sr./Group Product Manager – Merchant and Partner Onboarding

About the role

As a Sr. Product Manager or Group Product Manager supporting Merchant Onboarding, you will play a key role in enhancing solutions that drive adoption and increase revenue for the business. You will work closely with the Executive Director to define the strategic direction of the onboarding product experience and support the company’s growth objectives.

Responsibilities

• Be involved in the product throughout all stages of the lifecycle, including conception, definition, development, release, and post-release activities.
• Gather and analyze data on new product ideas, evaluating financial viability and market potential.
• Partner with product development teams on new products and enhancements to existing solutions.
• Ensure achievement of strategic product objectives.
• Play a proactive role in product planning and design to differentiate offerings from competitors.
• Collaborate closely with training, sales, customer support, and product support teams on product positioning, demos, and training materials.
• Identify market needs and opportunities to enhance merchant and partner onboarding experience and create execution plans to capitalize on these opportunities.
• Remain connected to customers to ensure Onboarding experience continues to evolve in line with market needs and company revenue and profitability goals.
• Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience.
• Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc.
• Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability.
• Work with R&D and developers to enhance/evolve onboarding experience in line with overall product roadmap and vision.
• Depending on level of role, this position may lead and mentor a small team, including Product Managers and Associate Product Managers.

Requirements

• Bachelor’s degree in Computer Science, related field or equivalent experience.
• 8+ years of product management experience, including ownership of roadmap prioritization, and delivery in a cross-functional environment preferably from a fintech, payments or lending business.
• 4+ years of experience managing third-party API integrations.
• 2+ years managing and mentoring a team of Product Managers preferred.
• Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences.
• Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership.
• Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests).
• Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality.
• Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes.
• Demonstrated success influencing senior stakeholders, making data-informed tradeoffs, and leading/coaching other Product Managers (directly or through mentorship).
• Experience writing SQL queries and end-to-end management of Power BI reports and dashboards.
• Ability to read, write, speak, and understand English in a professional business environment.

Qualifications

• Experience with SQL queries and Power BI reporting.
• Experience with Design Thinking, Lean product management, and experimentation methods.
• Experience with third-party API integrations.
• Experience with product development and delivery in a cross-functional environment.
• Experience with stakeholder management and communication.
• Experience with product craftsmanship, including roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership.
• Experience with analytical and data-informed decision making.
• Experience with influencing senior stakeholders and leading/coaching other Product Managers.

Skills

• Product Management
• SQL Queries
• Power BI Reporting
• Design Thinking
• Lean Product Management
• Experimentation Methods
• Third-Party API Integrations
• Stakeholder Management
• Product Craftsmanship
• Analytics
• Data-Informed Decision Making
• Influencing Senior Stakeholders
• Leading/Coaching Other Product Managers

Benefits

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Pay

This role is eligible for a bonus opportunity. The base salary range for this position is $119,837.49 - $191,735.98.

Schedule

The role is available for remote accommodation.

Contact Information

To apply, please visit csgi.com/careers. Applications will be accepted for at least 5 days from the original posting date.