Merchant Product Manager - Sr

Responsible for defining and executing the vision, strategy, roadmap, and outcomes for a product, platform, capability, or portfolio. Serves as the voice of the customer while balancing business objectives, operational requirements, regulatory considerations, and technology constraints. Empowered decision-maker who identifies customer needs, defines desired business outcomes, and leads cross-functional teams in delivering solutions that create measurable value.

About the Role

Partners closely with stakeholders across Business, Technology, Operations, Risk, Compliance, Legal, Finance, and Sales to ensure product investments align with organizational priorities and customer expectations.

Responsibilities

• Strategic Vision & Leadership
  • Define and maintain the product vision, strategy, and long-term roadmap.
  • Align product objectives with business goals, enterprise initiatives, and customer needs.
  • Establish product objectives, key results, and success metrics.
  • Advocate for customer-centric decision making throughout the product lifecycle.
• Product Discovery & Market Analysis
  • Identify customer needs, pain points, and opportunities through research, feedback, and market analysis.
  • Monitor industry trends, competitive offerings, emerging technologies, and regulatory developments.
  • Validate business problems and solution opportunities through data and stakeholder engagement.
• Roadmap & Prioritization
  • Own and maintain the product roadmap.
  • Prioritize initiatives, features, enhancements, and technical investments based on customer value and business impact.
  • Facilitate trade-off discussions across stakeholders and delivery teams.
  • Balance short-term business needs with long-term strategic objectives.
• Product Development & Delivery Oversight
  • Collaborate with Product Owners, Architects, Technology teams, and Delivery Leaders to define product capabilities and outcomes.
  • Ensure product requirements, success criteria, and expected business benefits are clearly defined.
  • Participate in planning, testing, implementation, and release activities.
  • Support teams in removing barriers and making informed product decisions.
• Stakeholder Management
  • Serve as the primary business representative for the product.
  • Build alignment across business units and enterprise stakeholders.
  • Communicate roadmap updates, delivery progress, risks, and investment recommendations.
  • Facilitate decision-making and conflict resolution among stakeholders.
• Product Performance & Optimization
  • Define and monitor product performance indicators and business outcomes.
  • Measure adoption, customer satisfaction, operational effectiveness, and financial results.
  • Identify opportunities for continuous improvement and optimization.
  • Utilize customer feedback and performance data to inform future investments.
• Risk, Compliance & Governance
  • Ensure product capabilities align with applicable regulatory, legal, compliance, and risk requirements.
  • Partner with governance stakeholders throughout the product lifecycle.
  • Support required approval processes, controls, audits, and documentation activities.
  • Balance innovation with risk management and operational stability.

Decision Rights & Ownership

• The Product Manager Is Accountable For
  • Product vision and strategic direction.
  • Product roadmap development and maintenance.
  • Prioritization of product investments and enhancements.
  • Feature and capability sequencing.
  • Product business case development and value realization.
  • Customer experience outcomes.
  • Product performance measurement and reporting.
  • Stakeholder alignment and product communications.
  • Recommendations regarding future investments, enhancements, and product strategy.
• The Product Manager is responsible for influencing but not directly owning
  • Technology implementation decisions.
  • Delivery team execution activities.
  • Operational support procedures.
  • Enterprise funding and governance approvals.

Requirements

• Basic Qualifications
  • Bachelor’s Degree
  • Minimum of 10 years’ experience in a Product Development, Product Owner, or Product Manager role.
  • Minimum 3 years’ management experience (for leadership-level version).
• Preferred Qualifications
  • Kyriba experience / focus
  • PSPO III or CSP-PO and PAL1 or CAL1
  • Strong experience with retail or business financial services.
  • Experience building high performing teams.
  • Strong experience with user-centered design and usability.

Skills

• Key Technical Skills
  • Product Management & Product Development
  • Strategic Product Planning
  • Customer Experience & Design Thinking
  • Agile Methodologies & Delivery Practices
  • Business Operations
  • Data Analysis & Interpretation
  • Financial Acumen
  • Market Research & Competitive Analysis
  • Regulatory & Compliance Frameworks
  • Technology & Digital Product Literacy
  • Vendor & Partner Management
  • Change Management
• Key Adaptive Skills
  • Strategic Thinking
  • Leadership & Influence
  • Stakeholder Management
  • Negotiation & Conflict Resolution
  • Communication & Presentation Skills
  • Decision Making
  • Collaboration
  • Problem Solving
  • Customer Focus
  • Continuous Learning & Adaptability

Schedule

This is an exempt position (not eligible for overtime pay).

Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Specific work arrangements will be provided by the hiring team.

Pay

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays and paid time off (PTO)