Sr. Global Solutions Engineer

About the role

This is a high-impact, customer-facing technical leadership role supporting Digital Realty’s largest and most strategic customers. You will own the technical relationship across the full lifecycle of an opportunity — from discovery and solution design through contracting and deployment — acting as the primary liaison between customers and internal teams. You’ll play a critical role in driving customer success by translating business and technical requirements into engineered solutions, ensuring opportunities progress smoothly while delivering a best-in-class customer experience.

Responsibilities

• Lead technical engagement with customers, including site tours, sales calls, solution design, pricing support, and contract negotiations
• Act as the central hub for technical and engineering communications across internal and external stakeholders
• Discover and evaluate customer requirements, designing fit-for-purpose data center solutions
• Engineer and cost solutions for large, complex customer opportunities
• Own and complete technical responses for RFIs, RFPs, and RFQs
• Serve as a subject matter expert on data center infrastructure, building systems, and white-space fit-outs
• Partner with Design & Construction, Operations, Implementation, and Portfolio teams to support project delivery
• Support technical account planning, pipeline reviews, and sales forecasting
• Represent Digital Realty at industry events and technical forums
• Monitor industry trends and provide insights to support strategic customer accounts

Requirements

• Bachelor’s degree required in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field
• Hands-on, in-field experience in the data center industry supporting infrastructure such as: Electrical / power systems or Mechanical / cooling systems
• Pre-sales experience is required (Sales Engineering / Solutions Engineering preferred)
• Must be comfortable working closely with sales teams and engaging directly with customers in a client-facing, pre-sales capacity
• 5+ years with a data center or colocation provider OR 8+ years in a related field (telecom, networking, engineering consulting, mission-critical facilities)
• Proven ability to engage directly with customers and translate requirements into technical solutions
• Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
• Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
• Experience supporting technical sales cycles and managing customer opportunities
• Strong communication and presentation skills, including engagement with senior stakeholders
• High attention to detail and strong organizational skills
• Proficiency in MS Office, AutoCAD, and Adobe Acrobat

Qualifications

• Does not need to be a quota-carrying salesperson
• Must be comfortable working closely with sales teams and engaging directly with customers in a client-facing, pre-sales capacity
• Proven ability to engage directly with customers and translate requirements into technical solutions
• Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
• Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
• Experience supporting technical sales cycles and managing customer opportunities
• Strong communication and presentation skills, including engagement with senior stakeholders
• High attention to detail and strong organizational skills
• Proficiency in MS Office, AutoCAD, and Adobe Acrobat

Skills

• Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
• Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
• Strong communication and presentation skills, including engagement with senior stakeholders
• High attention to detail and strong organizational skills
• Proficiency in MS Office, AutoCAD, and Adobe Acrobat

Benefits

Health and Safety: Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty.

Compensation Philosophy: Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values. Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.