Sr. Global Solutions Engineer

About the role

This is a high-impact, customer-facing technical leadership role supporting Digital Realty’s largest and most strategic customers. You will own the technical relationship across the full lifecycle of an opportunity — from discovery and solution design through contracting and deployment — acting as the primary liaison between customers and internal teams. You’ll play a critical role in driving customer success by translating business and technical requirements into engineered solutions, ensuring opportunities progress smoothly while delivering a best-in-class customer experience.

Responsibilities

• Lead technical engagement with customers, including site tours, sales calls, solution design, pricing support, and contract negotiations
• Act as the central hub for technical and engineering communications across internal and external stakeholders
• Discover and evaluate customer requirements, designing fit-for-purpose data center solutions
• Engineer and cost solutions for large, complex customer opportunities
• Own and complete technical responses for RFIs, RFPs, and RFQs
• Serve as a subject matter expert on data center infrastructure, building systems, and white-space fit-outs
• Partner with Design & Construction, Operations, Implementation, and Portfolio teams to support project delivery
• Support technical account planning, pipeline reviews, and sales forecasting
• Represent Digital Realty at industry events and technical forums
• Monitor industry trends and provide insights to support strategic customer accounts

Requirements

• Bachelor’s degree required in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field
• Hands-on, in-field experience in the data center industry supporting infrastructure such as: Electrical / power systems or Mechanical / cooling systems
• Pre-sales experience is required (Sales Engineering / Solutions Engineering preferred)
• Must be comfortable working closely with sales teams and engaging directly with customers in a client-facing, pre-sales capacity
• 5+ years with a data center or colocation provider OR 8+ years in a related field (telecom, networking, engineering consulting, mission-critical facilities)
• Proven ability to engage directly with customers and translate requirements into technical solutions
• Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
• Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
• Experience supporting technical sales cycles and managing customer opportunities
• Strong communication and presentation skills, including engagement with senior stakeholders
• High attention to detail and strong organizational skills
• Proficiency in MS Office, AutoCAD, and Adobe Acrobat

Qualifications

• Does not need to be a quota-carrying salesperson
• Must be comfortable working closely with sales teams and engaging directly with customers in a client-facing, pre-sales capacity
• Proven ability to engage directly with customers and translate requirements into technical solutions
• Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
• Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
• Experience supporting technical sales cycles and managing customer opportunities
• Strong communication and presentation skills, including engagement with senior stakeholders
• High attention to detail and strong organizational skills
• Proficiency in MS Office, AutoCAD, and Adobe Acrobat

Skills

• Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
• Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
• Strong communication and presentation skills, including engagement with senior stakeholders
• High attention to detail and strong organizational skills
• Proficiency in MS Office, AutoCAD, and Adobe Acrobat

Benefits

Health and Safety: Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty.

Compensation: Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Total Compensation Range: $160K - $180K

Benefits: Medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.