Sr. Global Brand Engagement Manager, Customer Trust External Relations

Key job responsibilities

• Develop and maintain key relationships with external stakeholders including global brands on customer trust issues.
• Work with global external stakeholders to develop strategies for tackling unique industry challenges.
• Develop policy recommendations to improve both reactive and proactive enforcement, maximize automation, and efficiency in resolving brand owner concerns, and identify and achieve measurable outcomes.
• Work closely across Amazon on processes and tools to identify threats to brands and to Amazon’s customers and sellers.
• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.
• Liaise with internal business teams to address vendor concerns.
• Participate in conferences and external meetings focused on product integrity issues. This will include frequent domestic and international travel (~25%).
• Develop and deliver educational and training materials for both internal and external consumption.

Basic Qualifications

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Proven working knowledge of IP protection legal and regulatory landscape.

Preferred Qualifications

• Experience working cross functionally with tech and non-tech teams
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Recognized contributor within the IP and brand protection industry.