Sr. General Manager

About the role

Aramark Facilities Management is seeking a Senior General Manager to lead custodial operations across Reliant Park, one of the most active and high-profile event complexes in the United States. This is a high visibility, high impact leadership role responsible for delivering operational excellence across a 350-acre complex that includes Reliant Stadium (home of the Houston Texans), Reliant Center, Reliant Arena, and the historic Reliant Astrodome. The Sr. General Manager leads all custodial operations across more than 300 event days annually, supporting NFL games, large-scale conventions, concerts, and marquee events such as the Houston Livestock Show and Rodeo. This role oversees a team of 9 managers and a flexible hourly workforce of up to 900 team members during peak events. Success in this role requires an experienced operator who can lead at scale, manage complexity, and deliver consistent results in a fast-paced, high-demand environment. This is an ideal opportunity for a leader who wants to be highly engaged, operate at a high level, and make a measurable impact every day.

This is one of the most visible and impactful operations roles within Aramark Facilities. You will lead at scale, operate in a high-performance environment, and play a critical role in delivering experiences across one of the busiest event complexes in the country.

Lead all custodial operations across a large-scale, multi-venue complex, ensuring service excellence, operational consistency, and strong client partnership across more than 300 annual events.

Pay

• Base salary range: $120,000 – $135,000
• Bonus eligible
• Relocation assistance provided

Responsibilities

Operational Leadership

• Lead and oversee all custodial operations across Reliant Park with hands-on leadership during major events.
• Ensure all facilities, venues, and surrounding spaces are consistently well-maintained, clean, and event-ready.
• Manage a team responsible for cleaning and maintaining all areas across the complex, including stadium, convention, and arena spaces, while keeping pace with an extremely busy, high-volume event schedule.
• Ensure operational readiness across a wide range of event types, from sporting events to conventions and large-scale exhibitions.

Client and Stakeholder Partnership

• Serve as the senior operational leader and primary point of contact for client leadership, maintain strong relationships and ensuring alignment on expectations, service delivery, and long-term goals.
• Continuously assess operations and implement improvements to enhance client satisfaction and operational performance.

Team Leadership and Development

• Build, develop, and lead a high-performing management team capable of executing large-scale operations.
• Drive accountability, engagement, and performance across both management and frontline teams.

Financial and Business Performance

• Manage operational budgets in partnership with finance, including labor, supplies, and overall cost control.
• Identify opportunities to improve efficiency, optimize resources, and drive financial performance.
• Support forecasting and operational planning aligned with event schedules and business demands.

Safety and Compliance