Sr Field Services & Operations Associate
About the role
Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
Respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
Support and guide the Wealthscape platforms.
Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization.
Partner with NFS Middle Office on account management services.
Identify and develop operational impact metrics, including collecting, analyzing, and reporting.
Keep up to date on rules and regulations governing firm procedures.
Identify and develop operational service improvements.
Responsibilities
Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
Respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
Support and guide the Wealthscape platforms.
Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization.
Partner with NFS Middle Office on account management services.
Identify and develop operational impact metrics, including collecting, analyzing, and reporting.
Keep up to date on rules and regulations governing firm procedures.
Identify and develop operational service improvements.
Requirements
- Bachelor’s degree in finance or business, or equivalent work experience
- Five years of securities/financial services experience in call center and operations roles
- Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
- Demonstrated experience utilizing Avaya or similar telephony management system
- Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
- Ability to analyze complex issues and recommend solutions
- Excellent written and oral communication and interpersonal skills
- Attention to detail and ability to prioritize multiple responsibilities
- Proficiency using MS Office, including advanced Excel skills
Qualifications
- Experience with Wealthscape and Envestnet platforms
- FINRA Series 7 and 24 preferred
Skills
- Knowledge of securities products and regulations
- Strong communication and interpersonal skills
- Advanced Excel skills
Benefits
Comprehensive benefits package including:
- Pension Plan
- 401(k) Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Health and Work/Life Balance Benefits
Pay
The salary range for this position generally ranges between $61,000-$72,000 annually. An Annual Bonus of 7.5% is also available based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Schedule
Remote Environment
Occasional Travel