SR. FIELD SERVICES ENGINEER

About the role

This role is all about being the helpful guide and hands-on expert for people navigating their daily technology as well as being a role model and leader for a team of field engineers. You'll be on both the front lines and behind the scenes, acting as the go-to technology problem-solver and enabler, so others can stay productive and focused on their work.

Responsibilities

• Lead and assist with all levels of hardware/software configuration, deployment, troubleshooting, and lifecycle maintenance for desktops, laptops, mobile devices, and peripherals.
• Perform timely recognition, isolation, troubleshooting, resolution of all technical issues and follow-up of submitted help desk tickets. Include detailed documentation of support provided.
• Install, configure and repair desktop and network printers, desktop computers & laptops and peripherals at all locations.
• Intermediate administration of asset Inventory, Azure, Adobe, Zoom and other applications.
• Recognize and escalate difficult technical issues within the organization or to external vendors.
• Work with support and/or product development personnel to troubleshoot and work around product issues.
• Formulate clear Knowledge Base (KB) articles, instructional materials, and updated help desk documentation to support continuous user training initiatives.
• Responsible for adhering to company established security procedures and assisting with security-related updates and/or patches.
• Proactively stay up to date with all the latest technologies.
• On-call rotation required.
• Performs other job-related duties as required.

Requirements

• Associates degree with a minimum of 3 years of post-education IT work experience mandatory.
• 3 years’ experience that includes multi-site infrastructure architectures, operational support, hands-on implementation and configuration of diverse network devices.
• 3 years’ experience in end-user support and/or help desk with experience in call tracking/ticket management systems and asset inventories.
• Comprehensive knowledge of deployment, monitoring, and security management of corporate mobile devices via centralized MDM platforms.
• Intermediate knowledge of security appliances, firewalls, wireless & MPLS, routing protocols and networking including TCP/IP and Wireless.
• Intermediate knowledge of Azure applications and account administration.
• Basic configuration knowledge of HP, Dell and Aruba products.
• Working knowledge of desktop and printing hardware and software.
• Well-organized with the ability to multi-task and work with minimal supervision.
• Strong verbal and written communication skills.
• Must have a current, valid, NYS drivers’ license and travel to various locations throughout Long Island.

Qualifications

Must possess average dexterity to effectively work with standard office equipment. Must be able to maneuver and position oneself to install, remove and inspect various equipment at different heights. Must be able to lift, move and transport varying IT equipment, up to 50+ pounds.

Skills

• Intermediate knowledge of security appliances, firewalls, wireless & MPLS, routing protocols and networking including TCP/IP and Wireless.
• Intermediate knowledge of Azure applications and account administration.
• Basic configuration knowledge of HP, Dell and Aruba products.
• Working knowledge of desktop and printing hardware and software.

Benefits

Comprehensive Paid Training
Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP
Retirement Security: 403(b) retirement plan.
Invest in Your Future: Tuition reimbursement opportunities.
Career Growth: Opportunities for advancement within Brightway Living & Learning.

Pay

$55,000 - $60,000/year

Schedule

Full Time, Monday-Friday