Sr Field Property Adjuster - Grand Rapids, MI

About the role

This is a Fully Remote Job

Responsibilities

• Manage field property claims, including catastrophe responses and outside investigations
• Conduct thorough investigations, assess coverage, and prepare necessary documentation
• Identify and pursue risk transfer opportunities for insureds and business partners
• Maintain detailed claim records ensuring regulatory and policy compliance
• Identify subrogation potential and organize files for recovery efforts
• Ensure claims activities conform to regulatory and company standards
• Investigate suspicious claims and coordinate with the Special Investigation Unit as needed
• Set reserves, authorize payments, and make financial decisions within authority
• Cookorate with legal, underwriting, vendors, and agents; lead cross-functional meetings
• Use analytics and advanced tools to identify trends and improve claims handling
• Maintain organized claim records and prepare detailed reports
• Mentor junior adjusters and support training and best practice development
• Communicate clearly and empathetically with claimants and stakeholders throughout the process
• Represent the program in mediations, arbitrations, and trials when necessary
• Maintain appropriate state adjuster licenses, continuing education, and valid driver’s license

Requirements

• Bachelor’s degree or equivalent experience with claim handling
• 5–10 years of adjusting experience
• Strong knowledge of local geography, regulations, public safety agencies, and legal environment
• Expertise in negotiation, judgment, and decision-making including litigation and compliance
• Effective verbal and written communication skills demonstrating empathy
• Highly organized with strong time and project management abilities
• Experience collaborating with legal, underwriting, and other stakeholders
• Skilled in using claims systems and Microsoft Office Suite
• Able to operate standard office equipment and personal computer
• Able to sit or stand for extended periods and work on-site as needed
• Willingness and ability to travel as necessary
• Able to work in fast-paced, changing, or stressful environments
• Capability to work in noisy environments
• May require adequate home internet connection
• Able to drive 4-5 hours per day and repeatedly get in and out of vehicles
• Able to load/unload equipment up to 30 pounds from vehicles
• Physical ability to bend, walk, climb, and use ladders safely during field inspections

Pay, Benefits, and Schedule

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Qualifications

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Skills

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Benefits

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Schedule

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