Sr. Field Performance Technician

About the role

The Field Performance Technicians are responsible for managing, scheduling, and completing all service and warranty-related work. This position involves close interaction with customers, branch managers, senior electrical foremen, construction supervisors, and the centralized scheduling field service team.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Aid in the training and development of Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Regularly exceed defined goals for field performance key performance indicators including turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Requirements

• 1 - 3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• A high school diploma is required.

License and Certification Requirements

• Maintain a clean driving record with the ability to pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred.
• Depending on state requirements, an Electrical Journeyman certification or license may be required.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player with a proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter, understanding of interconnection activities, and basic construction principles.
• Safety: Adheres to company safety policies and procedures, identifies and reports safety hazards, and encourages others to work safely.
• Customer Service: Ability to establish rapport, build relationships, and remain tactful when communicating with external and internal customers.
• Results Driven: Proven ability to meet deadlines and key metrics, works independently, collaboratively, and drives results in a fast-paced, team-based environment.
• Problem Solving: Solid logical decision-making and troubleshooting skills, ability to problem-solve in a timely and effective manner, takes ownership of issues or questions, and escalates problems to the appropriate persons and follows up with the customer.
• Physical Demands: Ability to transport materials and equipment, work on rooftops with various angles and surfaces, work in outdoor weather conditions, and work within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.

Qualifications

• High School diploma is required.
• Must maintain a clean driving record with the ability to pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred.
• Depending on state requirements, an Electrical Journeyman certification or license may be required.

Skills

• Working knowledge of current NEC codes.
• Ability to interpret single line drawings and PV systems from roof to meter.
• Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate.
• Understands interconnection activities.
• Understands basic construction principles.
• Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
• Ability to establish rapport, build relationships, and remain tactful when communicating with external and internal customers.
• Proven ability to meet deadlines and key metrics.
• Works independently, as a team player, and drives results in a fast-paced, team-based environment.
• Willingness to assist teammates and build strong relationships to achieve company and department goals.
• Solid logical decision-making and troubleshooting skills with the ability to problem-solve in a timely and effective manner.
• Exercises good judgment and takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.
• Knows when to involve supervisors.

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and possibly low light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damaging them.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Disclaimer

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. Recruiter Arielle Creagan (arielle.creagan@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting Salary/wage For This Opportunity $27.73 to $36.97 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun