Sr. Field Performance Technician

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company. We’re on a mission to make energy more reliable and affordable for more people by providing solar and storage solutions that help people access greater energy independence without big upfront costs. Our vertically integrated model gives us total control over every part of the energy lifecycle—from sale through installation and beyond—offering endless opportunities for growth. We prioritize employee development, well-being, and safety, creating a dynamic culture where you can build a long-term career.

The Power+ program invests in your skills, training you to work across different teams—from qualifying homes for solar, to installing, inspecting, and servicing systems. This versatility enhances job security, limits reduced hours due to seasonal fluctuations, and allows you to solve customer problems in one visit, keeping you safely off the road while advancing your career.

About the Role

Field Performance Technicians are responsible for managing, scheduling, and completing all service and warranty-related work. This role requires the ability to work both independently and as part of the Performance O&M team, interacting closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources for service and warranty projects.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators, including turnaround time, experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.

Requirements

• 1–3 years of previous field construction or solar experience required; PV design or PV electrical experience preferred.
• High School diploma required.
• Must maintain a clean driving record and pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred; may be required depending on state regulations.

Skills and Competencies

• Technical Knowledge: Knowledge of the NEC and applicable codes and standards. Ability to interpret single-line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as they pertain to solar interconnection/tie-in, code compliance, and PV system operation. Understands interconnection activities and basic construction principles.
• Safety: Adheres to company safety policies and procedures, including identifying and reporting safety hazards and encouraging safe work practices.
• Customer Service: Ability to establish rapport, build relationships, and maintain loyalty with external and internal customers. Remains tactful in communications.
• Results-Driven: Proven ability to meet deadlines and key metrics. Works independently and as a team player in a fast-paced environment. Willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: Solid logical decision-making and troubleshooting skills. Exercises good judgment, takes ownership of issues, and escalates problems appropriately while following up with customers.
• Communication: Excellent verbal and written communication skills.
• Organization: Excellent organizational and time management skills.
• Computer Skills: Strong proficiency in relevant software and tools.

Physical Demands

• Ability to transport materials and equipment (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces, requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders and work in outdoor weather conditions, including excessive noise, extreme heat, extreme cold, wet environments, and humidity.
• Frequent use of hand functions requiring fine motor skills, including fine manipulation, grasping, and pinching.
• Ability to work safely with equipment such as ladders, fall protection harnesses, and other personal protective equipment.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and potentially low-light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without causing damage.
• Ability to distinguish colors such as red, black, yellow, white, and green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces, requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Pay

Starting salary/wage for this opportunity: $33.01 to $44.01 per hour. Compensation decisions will not be based on a candidate's salary history.