Sr. Field Performance Technician

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company. We put our people’s safety and growth first through programs like Power+, which invests in your skills by training you across teams—from qualifying homes for solar, to installing, inspecting, and servicing systems. This versatility enhances job security, reduces downtime, and lets you solve customer problems in a single visit, keeping you safely off the road and advancing your career.

About the Role

Field Performance Technicians manage, schedule, and complete all service and warranty-related work. This position requires the ability to work both independently and as part of the Performance O&M team, interacting closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources for service and warranty projects.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance KPIs, including turnaround time, experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.

Requirements

• 1–3 years of previous field construction or solar experience required; PV design or PV electrical experience preferred.
• High School diploma required.
• Must maintain a clean driving record and pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred; may be required depending on state regulations.

Skills and Competencies

• Technical Knowledge: Knowledge of the NEC and applicable codes and standards. Ability to interpret single-line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as they pertain to solar interconnection, tie-in, and code. Understands interconnection activities and basic construction principles.
• Safety: Adheres to company safety policies and procedures, including identifying and reporting hazards and encouraging safe work practices.
• Customer Service: Ability to establish rapport, build relationships, and maintain tactful communication with external and internal customers.
• Results-Driven: Proven ability to meet deadlines and key metrics. Works independently and as a team player in a fast-paced environment. Willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: Solid logical decision-making and troubleshooting skills. Exercises good judgment, takes ownership of issues, and escalates problems appropriately. Knows when to involve supervisors.
• Communication: Excellent verbal and written communication skills.
• Organization: Excellent organizational and time management skills.
• Computer Skills: Strong proficiency in relevant software and tools.

Physical Demands

• Ability to transport materials and equipment (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces, requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders and work in outdoor weather conditions, including excessive noise, extreme heat, extreme cold, wet environments, and humidity.
• Frequent use of hand functions requiring fine motor skills, including fine manipulation, grasping, and pinching.
• Ability to work safely with equipment such as ladders, fall protection harnesses, and other personal protective equipment.
• Ability to work and maintain balance on roofs and other elevated areas.
• Ability to work in the sun and low-light conditions.
• Ability to walk on rafters, roof tiles, and shingles without causing damage.
• Ability to distinguish colors (e.g., red, black, yellow, white, green).
• Ability to work in confined spaces such as attics, basements, and crawl spaces, requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Pay

Starting salary/wage for this opportunity: $29.05 to $38.73 per hour. Compensation decisions will not be based on a candidate's salary history.