Sr. Field Performance Technician

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. Our Power+ program invests in your skills, training you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours, enhances job security in an industry affected by seasons, and allows you to solve customer problems in one visit, keeping you safely off the road and moving your career forward.

About the Role

Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty-related work. This position requires the ability to work both independently and as a member of the Performance O&M team, interacting closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the on-boarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators, including but not limited to turnaround time, experience rating, and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

Requirements

• 1–3 years of previous field construction or solar experience required; PV design or PV electrical experience preferred.
• High School diploma required.
• Must maintain a clean driving record with the ability to pass a driving background check.
• Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred; may be required depending on state regulations.

Skills and Competencies

• Knowledge of the NEC and applicable codes and standards.
• Must be a motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes; ability to interpret single line drawings and PV systems from roof to meter; demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code; understands how PV systems operate and interconnection activities.
• Safety: Adheres to company safety policies and procedures, including identifying and reporting safety hazards and encouraging safe work practices.
• Customer Service: Ability to establish rapport, build relationships, and remain tactful when communicating with external and internal customers.
• Results Driven: Proven ability to meet deadlines and key metrics; works independently and as a team player in a fast-paced environment; willing to assist teammates to achieve company and department goals.
• Problem Solving: Solid logical decision-making and troubleshooting skills; exercises good judgment; takes ownership of issues and escalates problems appropriately.

Physical Demands

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces, requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environments, and humidity.
• Frequent utilization of hand functions requiring fine motor skills, including fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses, and other personal protective equipment.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and possibly low-light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, and green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces, requiring kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Pay

Starting salary/wage for this opportunity: $25.09 to $33.45 per hour. Compensation decisions will not be based on a candidate's salary history.