Sr. Field Engineer

Responsibilities

• Strategic or operational planning within the field engineering departments
• Monitoring the performance of active projects
• Financial analysis to include job cost monitoring and reporting
• Staff training
• Adherence to standard operating practice and processes
• Trouble shooting issues
• Make recommendations to internal parties and customers in regard to concerns or issues
• Ensure resolution of any problems working closely in conjunction with assigned team
• Provide technical support to the sales team in a comprehensive, thorough, detailed and time sensitive manner
• Interface with clients and job sites to document customer requirements and job site conditions
• Provide and document customer design based on the client requirements and job site conditions
• Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Supervisor
• Develop Statement of Work for each job based on system design and customer requirements
• Develop system design drawings including, but not limited to, audiovisual system diagrams, drawings and sketches; Design/Build and Bid/Build specifications; and operational capabilities narratives, etc.
• Develop accurate job cost estimates for each job
• Provide technical response to the customer RFP/RFQ/RFI
• Handle and protect all internal and external confidential information
• Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors
• Coordinate and manage multiple system design projects
• Complete assignments on time and within budget
• Conform to company technical standards and practices
• Interpret multiple formats of technical specifications; schematic drawings and architectural diagrams
• Create Scope of Work documents to reflect solution descriptions, capabilities, and limitations
• Present technical solutions to executive-level audiences at partner and client organizations
• Maintain ongoing knowledge of York-VCA processes and procedures as well as individual customer process’ and procedures
• Participate in transition activities to permit effective information transfer from pre-sales to implementation teams
• Create test plans for testing solutions in York-VCA and customer labs
• Perform testing in York-VCA and customer labs emulating live world environments
• Analyze customer networks to discern visual communications requirements
• Research technical issues involving the network and visual communications equipment
• Support for ad hoc and one-of-a-kind projects
• Work with manufacturers and vendors on current and future technologies and products to be able to select applicable technologies and products to present to clients

Requirements

• Polycom/Tandberg/Cisco certified Videoconference Engineer (TCE/CVE/etc) certification desirable
• InfoComm CTS certification with Advanced CTS-D certification desirable
• Willingness to pursue and attend additional training related to performance of job
• Proficient in the use of computers and MS Suite (Outlook, Project, Excel and Word)
• Polycom CVE certification preferred
• Knowledge of audiovisual, videoconferencing and IT products and applications

Skills

• High levels of Professionalism and Integrity
• Exceptional customer service skills
• Excellent problem-solving skills
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project
• Domestic travel requiring multi-night stays within and at times outside the local work area
• Valid passport; International travel possible
• Valid U.S. driver’s license

Qualifications

• Education:A Senior Field Engineer in this role may have a degree in a related field such as audio engineering, electrical engineering, or computer science. A technical degree may not be required, but having one can be beneficial as it demonstrates a strong foundation in technical skills and knowledge. Additionally, certifications in specific AV systems, such as Crestron or AMX, can also be helpful.
• Experience:A Senior Field Engineer in this role should have several years of experience working with audiovisual equipment and systems. They should have a thorough understanding of various AV systems, including design, installation, and troubleshooting. They should have experience leading a team of technicians and managing projects, including creating project timelines and budgets.
• They should also have excellent communication skills and the ability to work well with clients to understand their needs and provide solutions.

Benefits

We offer an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.