Sr. Field Application Engineer

Job Summary

We are seeking a Senior Field Application Engineer (FAE) to join our LiDAR Solutions Engineering team and support the deployment and integration of our LiDAR-based sensing products.

How will you make an impact?

• Analyze customer's needs and train customers on LiDAR operation and system analysis.
• Develop and deliver training, technical documentation, and best practice guides for customers and partners.
• Lead customer technical reviews, acceptance tests, and pilot project evaluations.
• Act as the primary technical interface for customers, ensuring successful deployment and operation of LiDAR solutions and seamless integration with traffic signal controllers.
• Lead on-site installation, configuration, validation, and troubleshooting to ensure product performance meets customer requirements.
• Perform root cause analysis of field issues and drive resolution through collaboration with hardware, software, and product teams.
• Document all findings clearly and communicate effectively across engineering and management teams.
• Ensure field learnings are captured and shared to continuously improve product reliability and deployment efficiency.
• Translate customer feedback into actionable product insights and improvement opportunities.

Qualifications and Skills

• Bachelor’s degree in Electrical Engineering, Computer Science, Traffic Engineering or related technical discipline.
• 5+ years of experience in Field Application Engineering, Embedded Systems, or Hardware/System Integration, ideally within LiDAR, sensor, traffic or related technology domains.
• Strong hardware troubleshooting and system-level debugging experience using lab equipment and diagnostic tools.
• Experience with ITS deployments and familiarity with traffic signal controllers.
• Experience with embedded Linux, network communication protocols (Ethernet, CAN, SDLC), and sensor integration.
• Demonstrated ability to analyze complex issues, identify root cause, and drive cross-functional resolution.
• Strong system documentation skills. Excellent communication and presentation skills.
• Must be comfortable working on-site with customers and in hands-on field environments.
• Willingness to travel domestically (up to 40%) for customer site visits, installations, and field support.

Core Values

• Emerging: We embrace the challenges with the opportunities as we shape our future together.
• Dynamic: It is the combination of each member’s energy, innovative spirit, open-mindedness, creativity, and unique experience that give us our dynamic edge.
• Genuine: We keep it real – be it with our customers, our partners, or each other. We are dedicated to being honest and collaborative in all that we do.
• Excellence: We continuously strive for higher performance, higher quality, higher precision, and higher safety.

Where is this role located?

This role is located in Florida, New York, New Jersey, or Pennsylvania.

Benefits and Perks

• A variety of health insurance plans
• 401(k) retirement plan
• Paid time off
• Paid parental leave
• Wellness reimbursement
• Financial contributions to your ongoing development (conference participation, training etc.)

Core Values

• Emerging: We embrace the challenges with the opportunities as we shape our future together.
• Dynamic: It is the combination of each member’s energy, innovative spirit, open-mindedness, creativity, and unique experience that give us our dynamic edge.
• Genuine: We keep it real – be it with our customers, our partners, or each other. We are dedicated to being honest and collaborative in all that we do.
• Excellence: We continuously strive for higher performance, higher quality, higher precision, and higher safety.

Equal Opportunity Employer

Seyond, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.